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Lightspeed

Lightspeed eCom

5.5 / 10
Category

What is Lightspeed eCom?

Sell online with a one-stop eCom platform built to grow your business. Harness the power of a revenue stream that never closes its doors. Lightspeed’s fully integrated platform lets you manage your entire business in one place.

Company Details


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Awards & Recognition

Lightspeed eCom won the following awards in the Retail POS category

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Lightspeed eCom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lightspeed eCom.

73 Likeliness to Recommend

Down 1
Since last award

78 Plan to Renew

Down 2
Since last award

68 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

+44 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lightspeed eCom?

34% Negative
0% Neutral
66% Positive

Pros

  • Friendly Negotiation
  • Trustworthy
  • Acts with Integrity
  • Security Protects

Cons

  • Less Transparent
  • Less Fair
  • Less Generous

Feature Ratings

Average 73

Sales Transactions

79

Customer Account Management

78

Employee Management

75

Online Integrations Web Store

74

Inventory Control

72

Cash Register Point of Purchase Devices

72

Pricing Promotions

71

Analytics and Reporting

69

PCI and EMV Compatible

68

Employee Mobile

67

Loyalty Program

62

Vendor Capability Ratings

Average 67

Business Value Created

73

Ease of IT Administration

53

Ease of Customization

52

Ease of Implementation

45

Availability and Quality of Training

42

Product Strategy and Rate of Improvement

35

Quality of Features

35

Breadth of Features

32

Ease of Data Integration

32

Vendor Support

24

Usability and Intuitiveness

16

Lightspeed eCom Reviews

Christopher M.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Basic product with little investment in growth

Likeliness to Recommend

4 / 10

What differentiates Lightspeed eCom from other similar products?

It brings together an overall nice omnichannel experience.

What is your favorite aspect of this product?

Omnichannel. Cloud focused. Ease of use on ipad.

What do you dislike most about this product?

Unreliability. Numerous outages. Lack of ingenuity and customization. Everything is an add-on. Ridiculously high fees for loyalty SMS texts.....is this 1990?

What recommendations would you give to someone considering this product?

Trial this product. Request a short-term agreement with an out if the product doesn't meet your needs. Be sure what features you need and do a true software selection among its competitors.

Pros

  • Friendly Negotiation
  • Trustworthy
  • Acts with Integrity
  • Security Protects

Cons

  • Less Generous
  • Less Transparent
  • Leverages Incumbent Status