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Ivanti

Ivanti Neurons for ITSM

Composite Score

8.1 /10

CX Score

8.4 /10

190 Reviews Write a Review

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What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Whether you're looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.

Company Details

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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

4 Top Rated Features

2022

Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

77 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

5% Negative

5% Neutral

90% Positive

Pros

Reliable
Trustworthy
Enables Productivity
Fair

Feature Ratings

Average 78

Technician Administration

Service Catalog

End User Self Serve

End User Support Solutions

Systems Management Integration

Multi-Site Functionality

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

Reporting

Vendor Capability Ratings

Average 78

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Ivanti Neurons for ITSM Screenshots

Ivanti Neurons for ITSM Reviews

Jeanne P.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use and administer.

Likeliness to Recommend

9 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Multiple platforms are available.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Mobile product out of the box is not there yet.

What recommendations would you give to someone considering this product?

Research and talk to customers using it.

Pros

Continually Improving Product
Reliable
Trustworthy
Includes Product Enhancements

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2020

Easy to build and implement customized features.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Commodity Features
Less Effective Service

John H.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2020

Great customizability.

Likeliness to Recommend

10 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

The customizable business objects, and ease of Administration.

What is your favorite aspect of this product?

The customizable business objects, and ease of Administration.

What do you dislike most about this product?

Only that the mobile offering is not as great as it could be.

What recommendations would you give to someone considering this product?

Go for it, this product is great to work with.

Pros

Trustworthy
Unique Features
Efficient Service
Respectful

Ivanti Neurons for ITSM

What is Ivanti Neurons for ITSM?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Ivanti Neurons for ITSM Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Ivanti Neurons for ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ivanti Neurons for ITSM Screenshots

Incident Dashboard

Incident Correlation

Executive Dashboard

2025 Self Service

Ivanti Neurons for ITSM Reviews

Jeanne P.

Easy to use and administer.

Likeliness to Recommend

Pros

Easy to build and implement customized features.

Likeliness to Recommend

Pros

Cons

John H.

Great customizability.

Likeliness to Recommend

Pros

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Feature Ratings

Technician Administration

Service Catalog

End User Self Serve

End User Support Solutions

Systems Management Integration

Multi-Site Functionality

Integration With IT Tools

Integrated Knowledge Management

Multi Device Capability

Business Application Integration

Reporting

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement