What is Issuetrak?
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIssuetrak Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Issuetrak.
88 Likeliness to Recommend
96 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Issuetrak?
Pros
- Reliable
- Trustworthy
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Service Knowledge Management
Intelligent Search
Multi Channel Support
Vendor Capability Ratings
Business Value Created
Vendor Support
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Issuetrak Reviews
Keith C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Issuetrak is simple and effective.
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
Very helpful and quick to respond is the IssueTraks support staff, this is what differentiates the program from others.
What is your favorite aspect of this product?
All of our users' support tickets can be tracked in one place with IssueTrak. Our end users will find it really seamless because it integrates with our email system and Active Directory.
What do you dislike most about this product?
Certain aspects of the search and reporting capabilities appear to be "out of date."
What recommendations would you give to someone considering this product?
I recommend this program because it is easy to use and has an excellent user interface.
Pros
- Reliable
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
Nelius I.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2023
An Amazing Customer Service Solution for Business
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
When it comes to customer service, Issuetrak offers best features. It makes it easy to track tickets and customer issues to the end to ensure a resolution
What is your favorite aspect of this product?
Using Issuetrak is straightforward It comes with features that makes ticket followup easy It ensure a seamless customer experience
What do you dislike most about this product?
It has always worked and has proved to be the best
What recommendations would you give to someone considering this product?
I recommend Issuetrak because it has made it easy to handle customer service effectively. It's affordable too.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Edith M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Best Customer Service Software
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
As a customer service software, Issuetrak is very resourceful and makes handling all customers needs easy
What is your favorite aspect of this product?
It's an affordable Software Comes with amazing customer service features It's affordable
What do you dislike most about this product?
No hates as Issuetrak has effectively met our needs
What recommendations would you give to someone considering this product?
I recommend Issuetrak as it's the best in everything wyejnit comes to customer service management.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.