Issuetrak Logo Award Winner Product Badge
Issuetrak Logo Award Winner Product Badge
Issuetrak

Issuetrak

7.9 / 10
Category
Issuetrak
7.9 / 10

What is Issuetrak?

Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Issuetrak won the following awards in the Customer Service - Midmarket category

Filter By

Issuetrak Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Issuetrak.

88 Likeliness to Recommend

96 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Issuetrak?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 83

Contact Center Integration

87

Agent Collaboration

87

Analytics and Reporting

85

Customer Self Service Capabilities

85

Customer Service Workflow Management

84

Customer Service Knowledge Management

83

Intelligent Search

81

Multi Channel Support

80

Vendor Capability Ratings

Average 86

Breadth of Features

100

Availability and Quality of Training

96

Ease of Customization

96

Ease of Data Integration

96

Ease of IT Administration

96

Quality of Features

96

Usability and Intuitiveness

96

Vendor Support

96

Business Value Created

93

Ease of Implementation

92

Product Strategy and Rate of Improvement

92

Issuetrak Reviews

Keith C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Issuetrak is simple and effective.

Likeliness to Recommend

9 / 10

What differentiates Issuetrak from other similar products?

Very helpful and quick to respond is the IssueTraks support staff, this is what differentiates the program from others.

What is your favorite aspect of this product?

All of our users' support tickets can be tracked in one place with IssueTrak. Our end users will find it really seamless because it integrates with our email system and Active Directory.

What do you dislike most about this product?

Certain aspects of the search and reporting capabilities appear to be "out of date."

What recommendations would you give to someone considering this product?

I recommend this program because it is easy to use and has an excellent user interface.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Saves Time

Nelius I.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

An Amazing Customer Service Solution for Business

Likeliness to Recommend

9 / 10

What differentiates Issuetrak from other similar products?

When it comes to customer service, Issuetrak offers best features. It makes it easy to track tickets and customer issues to the end to ensure a resolution

What is your favorite aspect of this product?

Using Issuetrak is straightforward It comes with features that makes ticket followup easy It ensure a seamless customer experience

What do you dislike most about this product?

It has always worked and has proved to be the best

What recommendations would you give to someone considering this product?

I recommend Issuetrak because it has made it easy to handle customer service effectively. It's affordable too.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Edith M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Best Customer Service Software

Likeliness to Recommend

9 / 10

What differentiates Issuetrak from other similar products?

As a customer service software, Issuetrak is very resourceful and makes handling all customers needs easy

What is your favorite aspect of this product?

It's an affordable Software Comes with amazing customer service features It's affordable

What do you dislike most about this product?

No hates as Issuetrak has effectively met our needs

What recommendations would you give to someone considering this product?

I recommend Issuetrak as it's the best in everything wyejnit comes to customer service management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Most Popular Issuetrak Comparisons