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Guidewire Software

Guidewire Software InsuranceSuite

Composite Score

6.7 /10

CX Score

6.7 /10

6 Reviews Write a Review

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What is Guidewire Software InsuranceSuite?

A complete set of core systems that support the insurance lifecycle, including underwriting, policy, claims, and billing management

Company Details

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Guidewire Software InsuranceSuite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guidewire Software InsuranceSuite?

5% Negative

14% Neutral

81% Positive

Pros

Efficient Service
Unique Features
Effective Service
Inspires Innovation

Feature Ratings

Average 83

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Fraud Management

Workflow Management

Claims Management

Compliance Management

Document Management

Policy Management

Risk and Fraud Assessment

Vendor Capability Ratings

Average 81

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Guidewire Software InsuranceSuite Reviews

Damilola O.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Robust Platform for Core Insurance Operations

Likeliness to Recommend

8 /10

What differentiates Guidewire Software InsuranceSuite from other similar products?

Its strong modular architecture, deep insurance domain focus, and seamless integration across policy, billing, and claims.

What is your favorite aspect of this product?

The end-to-end process automation and highly configurable workflows that support complex insurance needs.

What do you dislike most about this product?

The steep learning curve and customization effort required, especially during implementation phases.

What recommendations would you give to someone considering this product?

Ensure strong change management, invest in training, and involve both business and IT early to drive adoption and ROI.

Pros

Reliable
Efficient Service
Inspires Innovation
Altruistic

Biaodeng Z.

Role: Information Technology
Industry: Banking
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Good software overall.

Likeliness to Recommend

6 /10

What differentiates Guidewire Software InsuranceSuite from other similar products?

Design and user

What is your favorite aspect of this product?

Convenience.

What do you dislike most about this product?

Price.

Pros

Altruistic
Friendly Negotiation
Unique Features
Inspires Innovation

Cons

Less Respectful
Charges for Enhancements
Less Reliable

Jonathan A.

Role: Sales Marketing
Industry: Chemicals
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2022

Fantastic product!

Likeliness to Recommend

6 /10

What differentiates Guidewire Software InsuranceSuite from other similar products?

The platform usability

What is your favorite aspect of this product?

The management of it all in the reporting structure is Amazing for my whole team

What do you dislike most about this product?

I don’t have any dislikes about this product at this time

What recommendations would you give to someone considering this product?

Yes I would recommend giving somebody This product to use As it’s extremely beneficial

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Guidewire Software InsuranceSuite

What is Guidewire Software InsuranceSuite?

Company Details

Book a Free Demo Today!

Guidewire Software InsuranceSuite Ratings

76 Likeliness to Recommend

81 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Guidewire Software InsuranceSuite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Communication Management Includes verbal and non-verbal information sharing, multiple languages, and a goal-oriented objective.

Financial Management System Includes planning, forecasting, invoicing, and cash flow management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Audit Management Includes data security, audit reports, and revision control.

Fraud Management Includes identity theft protection, fraud alerts, payer authentication, and fraud investigations.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Claims Management Includes claims processing, eligibility verification, paper claims mailing, claims denials management, and electronic claims submission.

Compliance Management Includes compliance controls, compliance rules engine, and compliance monitoring.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Policy Management Solution centralizes policies, standards, and procedures mapped to regulations or best-practices (PCI-DSS, ISO/IEC, HIPAA, etc.) with built-in templates.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Guidewire Software InsuranceSuite Reviews

Damilola O.

Robust Platform for Core Insurance Operations

Likeliness to Recommend

Pros

Biaodeng Z.

Good software overall.

Likeliness to Recommend

Pros

Cons

Jonathan A.

Fantastic product!

Likeliness to Recommend

Pros

Feature Ratings

Communication Management

Financial Management System

Analytics and Reporting

Audit Management

Fraud Management

Workflow Management

Claims Management

Compliance Management

Document Management

Policy Management

Risk and Fraud Assessment

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration