What is Freshdesk Customer Success?
Help customers reach goals faster, prevent churn, and strengthen your value. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.
Company Details
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Get AssistanceFreshdesk Customer Success Ratings
Real user data aggregated to summarize the product performance and customer experience.
82 Likeliness to Recommend
66 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+62 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshdesk Customer Success?
Pros
- Acts with Integrity
- Security Protects
- Helps Innovate
- Respectful
Cons
- Less Effective Service
- Vendor's Interest First
- Less Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Reporting and Analytics
Onboarding Portal
Account Health Tracking
Customer Scorecards
CRM Integration
Onboarding Collateral Management
Onboarding Workflow Management
Centralized Note Taking
Vendor Capability Ratings
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Freshdesk Customer Success Reviews
Ayush D.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic product
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
Freshdesk Customer Success stands out due to its user-friendly interface, robust automation capabilities, and integration with the broader Freshdesk ecosystem.
What is your favorite aspect of this product?
User friendly interface Automation capabilities AI powered features
What do you dislike most about this product?
Pricing Learning curve Customization limits
What recommendations would you give to someone considering this product?
Proactive support Holistic customer engagement Integration with Freshdesk ecosystem
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Faseel K.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2023
Ease of use and economical
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
Fast and easy to use
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Not enough client data is visible directly along the query
What recommendations would you give to someone considering this product?
Great for small to medium businesses with small clients
Pros
- Efficient Service
- Reliable
- Enables Productivity
- Trustworthy
Pranshu S.
- Role: Consultant
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Aug 2023
tough ticket assignment/easy reporting/unsyned app
Likeliness to Recommend
What differentiates Freshdesk Customer Success from other similar products?
Rule assignment is robust. Reporting is unique and easy to export.
What is your favorite aspect of this product?
The ticket automation rules are quite helpful in assigning the tickets to the right POC. When there are too many agents involved, these rules can be very helpful so the productivity is not hampered.
What do you dislike most about this product?
Making changes in the rule is extremely difficult as there are multiple variables involved. Also, marking agent's attendance for ticket assignment can be tricky at time.
What recommendations would you give to someone considering this product?
Have a lot of product demos and ask the right questions to see if you actually need it. We took it with proper assessment but when it was finally implemented and live, we used it for 2 years before finalizing that we do not actually need it because there is a lot of issue in managing mails and ticket between gmail and freshdesk.
Pros
- Security Protects
- Includes Product Enhancements
- Helps Innovate
- Unique Features
Cons
- Vendor Friendly Policies
- Less Transparent
- Less Friendly Negotiation