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Freshdesk Customer Success

Help customers reach goals faster, prevent churn, and strengthen your value. Freshdesk Customer Success provides full visibility into customer health metrics with proactive workflows for onboarding, renewals, and beyond. Alert customer support teams before it’s too late and protect your bottom line.


Composite Score


CX Score


Emotional Footprint


Likeliness to Recommend



Claim Software
Reports on iPad

Freshdesk Customer Success Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Freshdesk Customer Success has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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