FPT.AI Logo Award Winner Product Badge
FPT.AI Logo Award Winner Product Badge
FPT Smart Cloud Company Limited

FPT.AI

8.6 / 10
Category
FPT.AI
8.6 / 10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

92 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 93

Artificial Intelligence Engine

95

Workflow Processing

94

Leads Generation

93

Personalized Service

93

Natural Language Processing

93

Learning and Adaptability

92

Other Integrations

92

Intent Extraction

91

Vendor Capability Ratings

Average 91

Availability and Quality of Training

100

Breadth of Features

100

Business Value Created

100

Ease of Customization

100

Ease of Implementation

100

Ease of IT Administration

100

Ease of Data Integration

94

Product Strategy and Rate of Improvement

94

Quality of Features

94

Usability and Intuitiveness

94

Vendor Support

94

FPT.AI Reviews

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Easy to use, exceeding expectation

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Great virtual assistant

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Great virtual assistant for business

Likeliness to Recommend

10 / 10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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