Exceed.ai
What is Exceed.ai?
Exceed.ai helps marketers boost their SQL conversion rates through the roof – and here is how: Exceed.ai's AI-assistant works alongside your team and engages with every incoming lead, attends to every inquiry and qualifies your leads at scale, in real-time with a personalized human-like, two-way conversations over Email, Website Chat, and SMS. When qualified leads are ready to talk to a human, the AI assistant automatically loops in sales and books a meeting directly on your rep’s calendar.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
87 Likeliness to Recommend
81 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Exceed.ai?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Feature Ratings
Learning and Adaptability
Artificial Intelligence Engine
Intent Extraction
Personalized Service
Workflow Processing
Leads Generation
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Exceed.ai Reviews
Bethwel N.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
My Review of Exceed.ai
Likeliness to Recommend
What differentiates Exceed.ai from other similar products?
Exceed.ai offers best virtual engagement features. It's cost effective too
What is your favorite aspect of this product?
Using Exceed.ai is easy The software is straightforward for both internal support team and visitors Its affordable Offers great virtual assistant features
What do you dislike most about this product?
Everything has been amazing with Exceed.ai
What recommendations would you give to someone considering this product?
i recommend Exceed.ai because it's well equipped and is available at a manageable cost
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy

Judith B.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
insightful virtual assists.
Likeliness to Recommend
What differentiates Exceed.ai from other similar products?
Engage each potential consumer in real time with personified, human-like, two-way conversations via email, website chat, and SMS. When qualified leads are ready to talk to sales, the Assistant automatically logs into sales and schedules a meeting or demo. Convert more program opportunities into qualified sales ratios.
What is your favorite aspect of this product?
This system has an artificial intelligence collaborator that makes your sales representatives independent so that they can group together in what they do best: close deals. This one of the most complete systems I have ever handled your interaction with customers is 100% human-like conversations and makes sure leads are tracked, maintained and qualified. They give adjacent feedback to potential customer suggestions and questions and suggested call-to-action via email, web chat and SMS. Provide all repetitive non-strategic tasks such as lead tracking, qualification, and meeting scheduling.
What do you dislike most about this product?
Wasteful and careless potential users result in lost opportunities and agonizing productivity. Leads disqualified by Sales, not qualified. It is overpriced compared to other systems. Exceed.ai has established some limitations that in some way we are directly affected, sometimes it shows products in a simple way that are not attractive to the eyes of users.
What recommendations would you give to someone considering this product?
This tool has fantastic customer service. Its producers have dedicated themselves to educating themselves and understanding our company, our work pattern, and our goals. It perfects each step we carry out and extends the monitoring of the use we give to the tool so that it flows correctly. He makes adjustments to late orders, saving us time, money and effort. I love this software, it makes our clients succeed in their suggestions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Thomas W.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2022
Effective tool guaranteed to be simple and clear.
Likeliness to Recommend
What differentiates Exceed.ai from other similar products?
It has allowed us to schedule more meetings than we otherwise would have, as contacts often respond to the fourth or fifth message. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they're not interested, which is invaluable. It is important to highlight that they save us time and money, in addition, that they allow us to plan more meetings than we normally do.
What is your favorite aspect of this product?
I like that they are constantly working to improve their system based on customer feedback. Since using Exceed, we have been able to significantly increase our website's conversion rate, resulting in savings on marketing advertising spend. Exceed has been able to pay for itself. Exceed.ai, designed to give potential customers a "human experience" until they can speak to a real agent, uses machine learning technology to track and replicate successful interactions with sales reps.
What do you dislike most about this product?
This application is very good, but it has little things that should be improved, the application has some restrictions by default. In addition, it contrastively causes errors that lead to idle time. On the other hand, uploading the CSV files to the software is time consuming. This software manages to cover many areas, and therefore tends to be a bit confusing and annoying at first.
What recommendations would you give to someone considering this product?
We are solving the website lead conversion and pre-qualification problem, which has led to the benefit of a record number of pre-qualified leads for sales reps. I really liked the product. Incredible success from dedicated customers. They are more than just a software company, they consult and make sure you are successful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing