Concord Customer Reviews 2026 | Electronic Signature

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Concord

Composite Score

8.1 /10

CX Score

8.1 /10

7 Reviews Write a Review

Claim Software

What is Concord?

Manage all contracts, at every step, on one platform. Automate the entire contract process—from origination to negotiation to close.

Company Details

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Concord Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concord?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 91

E-Signatures

Mobile

Third-Party Integration

Regulatory Compliance

Workflow

Digital Signature

Audit Trail

Cloud/On-Prem/Hybrid Deployment

Templates

Security

User-Friendly

Vendor Capability Ratings

Average 90

Availability and Quality of Training

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Concord Reviews

Ejiofor-Cosmas L.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

A User-Friendly Platform Perfect for growing Teams

Likeliness to Recommend

10 /10

What differentiates Concord from other similar products?

Concord differentiates itself from other contract management solutions like DocuSign CLM, PandaDoc, Ironclad, and Agiloft by focusing on simplicity, full lifecycle management, and unlimited access for all users at a competitive price.

What is your favorite aspect of this product?

My favorite aspect of Concord is its real-time collaboration with unlimited users—a rare combination in the contract management space. It allows multiple stakeholders (legal, sales, finance, etc.) to work on the same document simultaneously, with full version tracking, comments, and approvals—all without jumping between email threads or third-party tools. Plus, the ability to onboard unlimited users at no extra cost makes it highly scalable and budget-friendly, especially for growing teams.

What do you dislike most about this product?

What I dislike most about Concord is its limited customization and advanced features compared to enterprise-grade platforms like Ironclad or Agiloft. Here’s why: While Concord is easy to use and great for most standard contract workflows, it can lack deep configurability for highly complex legal or compliance requirements. Advanced automation, analytics, and integration options may not be as robust or tailored for large enterprises with highly specialized needs. Some users have also noted that search and reporting functions could be more powerful or flexible.

What recommendations would you give to someone considering this product?

Evaluate Your Contract Complexity Take advantage of unlimited users Build templates and workflow early Use real time collaboration to replace email chains Leverage built in e-signs Explore integrations

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

PETER B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Concord Has Been Very Helpful

Likeliness to Recommend

9 /10

What differentiates Concord from other similar products?

The platform is easy and simple to use. It helps organization through the whole contract management system. The UI is very simple to use.

What is your favorite aspect of this product?

The templates are easy to create and use , upload and change. The internal tool for online signing is amazing , it helps close deals even when we are not in the same geographical area. We get help very easy as the team is very responsive. They offer storage that is secure. Making signtures is esy and requires a few clicks. Manages workflow.

What do you dislike most about this product?

Search function is not as powerful. The editing tool is not user friendly.

What recommendations would you give to someone considering this product?

Concord is what you need to manage all your contracts and workflows , From drawing up contracts to having them signed online.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Phil B.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Amazing time saver!

Likeliness to Recommend

10 /10

What differentiates Concord from other similar products?

Ease of use and the amount of time that it saves the users.

What is your favorite aspect of this product?

How quickly i can get different parts of my job done.

What do you dislike most about this product?

It took a long time to get the district on board because it is a newer technology.

What recommendations would you give to someone considering this product?

Gather as much information on this as you can so others can learn about it.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Concord

What is Concord?

Company Details

Need Assistance?

Concord Ratings

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Concord?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Audit Trail View all previous activity including any recent edits and user access.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Security Software provides appropriate data and access security.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Concord Reviews

Ejiofor-Cosmas L.

A User-Friendly Platform Perfect for growing Teams

Likeliness to Recommend

Pros

PETER B.

Concord Has Been Very Helpful

Likeliness to Recommend

Pros

Phil B.

Amazing time saver!

Likeliness to Recommend

Pros

Feature Ratings

E-Signatures

Mobile

Third-Party Integration

Regulatory Compliance

Workflow

Digital Signature

Audit Trail

Cloud/On-Prem/Hybrid Deployment

Templates

Security

User-Friendly

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness