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Cofense Inc

Cofense

Composite Score

7.7 /10

CX Score

7.3 /10

6 Reviews Write a Review

Claim Software

What is Cofense?

With more than 90% of breaches attributed to successful phishing campaigns, it’s easy for organizations to point to the everyday employee as the root cause – as the problem to be solved. We disagree. CofenseTM believes employees – humans – should be empowered as part of the solution to help strengthen defenses and gather real-time attack intelligence to stop attacks in progress.

Company Details

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Cofense Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cofense?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Cons

Leverages Incumbent Status

Feature Ratings

Average 98

Ease of User Management

100

Gamification

100

LMS Integration

100

Just in Time Alerts

100

Knowledge Tests

100

Simulated Attacks

100

Topic Breadth

100

Customizability

Content Quality

Security Awareness Dashboards and Reporting

Variety of Training Materials

Vendor Capability Ratings

Average 89

Ease of Customization

100

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Cofense Reviews

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Average software but provides good value and intel

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Reliable
Trustworthy
Respectful

Cons

Slower Product Innovation
Less Caring
Less Generous

Aarava K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

A master software in dealing with phishing threats

Likeliness to Recommend

10 /10

What differentiates Cofense from other similar products?

It's ability to analyze and check mails reported by user are phishing mails. It train your employees with the skills to detect threats and gain knowledge about this threats. Its availability for small businesses makes it unique.

What is your favorite aspect of this product?

It's customizable. Great customer support. Its flexible scheduling options.

What do you dislike most about this product?

No dislikes at all. I like how it aims in solving clients problems of poor phishing awareness and training through Phishme.

What recommendations would you give to someone considering this product?

I would recommend it because of it's phishing simulation to inform organization about their employees success in training. It is very easy to resolve issues through it's running play book. Its customizable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Disha P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

A master in security and phishing detection.

Likeliness to Recommend

10 /10

What differentiates Cofense from other similar products?

It's ability to provide solution to help organization defend themselves against phishing attacks and cyber threats through it's training. Through the phishing stimulation it offers organizations are able to detect and respond to phishing attacks. It helps organization educate their employees against phishing attacks and threats.

What is your favorite aspect of this product?

It's amazing button to report phishing. Great customer support services. It's easy to use.

What do you dislike most about this product?

No dislikes at all. I like how it's easy to navigate and it's multilingual option which makes it unique.

What recommendations would you give to someone considering this product?

I would recommend it because of it's ability to provide organizations with solutions to phishing detection and help them educate their employees on how to respond to this attacks. Videos used in training are short, fun and engaging thus no boredom. It's wonderful in security phishing reporting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cofense

What is Cofense?

Company Details

Need Assistance?

Cofense Ratings

96 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Cofense?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Ease of User Management The CBT product is easy to use and administer with multiple end user groups and to regularly manage the awareness and training program.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Just in Time Alerts Integration with other security technologies, such as DLP, EPP, etc. allows users to be warned before taking potentially dangerous actions.

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

Simulated Attacks There is the ability to perform simulated end-user attacks. This includes mock spear-phishing, SMS phishing, and phone social engineering.

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

Customizability Training content can be modified or customized to organizational needs. This can be done through the product itself or by direct request to the vendor.

Content Quality The content of training is of high quality and goes to the desired level of depth regarding security best practices, while still engaging end users.

Security Awareness Dashboards and Reporting Dashboards and reports for employee completion of training, test scores, and other aspects of the security awareness and training program.

Variety of Training Materials Training is delivered through many media including videos, decks, emails, posters, and other supplemental training materials.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Cofense Reviews

Average software but provides good value and intel

Likeliness to Recommend

Pros

Cons

Aarava K.

A master software in dealing with phishing threats

Likeliness to Recommend

Pros

Disha P.

A master in security and phishing detection.

Likeliness to Recommend

Pros

Feature Ratings

Ease of User Management

Gamification

LMS Integration

Just in Time Alerts

Knowledge Tests

Simulated Attacks

Topic Breadth

Customizability

Content Quality

Security Awareness Dashboards and Reporting

Variety of Training Materials

Vendor Capability Ratings

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation