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Call Center Studio

Call Center Studio

8.5 / 10
Category

What is Call Center Studio?

CallCenterStudio is an advanced cloud-based call center SaaS with premium enterprise features, at an affordable price. Call Center Studio offers you a powerful multi-channel, scalable AI-powered software. It's designed to enrich the experience for both agents and customers.

Company Details


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Awards & Recognition

Call Center Studio won the following awards in the Contact Center as a Service - Midmarket category

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Call Center Studio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Call Center Studio.

88 Likeliness to Recommend

Up 2
Since last award

95 Plan to Renew

Up 1
Since last award

78 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Call Center Studio?

5% Negative
0% Neutral
95% Positive

Pros

  • Reliable
  • Inspires Innovation
  • Generous Negotitation
  • Includes Product Enhancements

Feature Ratings

Average 80

Call Scripting and Call Flow Management

86

Skills Based Routing

85

Multi Channel Queue Management

84

Call Recording

83

Contact Center Compliance Management

82

Screen Prompts

80

Contact Center Analytics

79

Ticket Management

75

Knowledge Management

75

Workforce Management

74

Multi Channel Intake Integration

74

Vendor Capability Ratings

Average 82

Vendor Support

87

Availability and Quality of Training

86

Ease of IT Administration

84

Ease of Implementation

82

Breadth of Features

80

Business Value Created

80

Ease of Customization

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Quality of Features

79

Call Center Studio Reviews

Moses S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Useful Communications Software for Growth

Likeliness to Recommend

10 / 10

What differentiates Call Center Studio from other similar products?

Call Center Studio is useful in keeping the content of clients for future communications.

What is your favorite aspect of this product?

Call Center Studio strictly controls the users who can access the information.

What do you dislike most about this product?

Call Center Studio is collective in managing all the contact details.

What recommendations would you give to someone considering this product?

Call Center Studio has captured different communications options for business clarity

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service

Derya Y.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

It's very easy and efficient to use.

Likeliness to Recommend

9 / 10

What differentiates Call Center Studio from other similar products?

Ease of usability

What is your favorite aspect of this product?

Easy communication, best problem solving

What do you dislike most about this product?

Almost nothing

What recommendations would you give to someone considering this product?

There's nothing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yavuz Gökhan Ö.

  • Role: Finance
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use

Likeliness to Recommend

3 / 10

What differentiates Call Center Studio from other similar products?

Really good service

What is your favorite aspect of this product?

Electronics

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

You are really good

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Client's Interest First

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