C2 ITSM Logo
C2 ITSM Logo
Sherweb Inc

C2 ITSM

8.0 /10
Category
C2 ITSM
8.0 /10

What is C2 ITSM?

With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.

Company Details


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Awards & Recognition

C2 ITSM won the following awards in the IT Service Management - Midmarket category

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C2 ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on C2 ITSM.

82 Likeliness to Recommend

99 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love C2 ITSM?

2% Negative
17% Neutral
81% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Trustworthy

Feature Ratings

Average 72

Service Catalog

77

End User Self Serve

76

Multi-Site Functionality

76

End User Support Solutions

75

Technician Administration

75

Multi Device Capability

73

Integrated Knowledge Management

71

Integration With IT Tools

69

Reporting

58

Vendor Capability Ratings

Average 73

Ease of IT Administration

98

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

84

Ease of Implementation

82

Quality of Features

81

Breadth of Features

79

Ease of Customization

78

Usability and Intuitiveness

78

Vendor Support

77

Ease of Data Integration

76

Business Value Created

73

C2 ITSM Reviews

Benoit T.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product, but complicated to configure.

Likeliness to Recommend

8 /10

What differentiates C2 ITSM from other similar products?

Highly configurable, adaptive.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Bit complicated to full configure. Too much different option and standardisation complicated

What recommendations would you give to someone considering this product?

Implementation is a lot of work, but worth it.

Pros

  • Effective Service
  • Caring
  • Respectful
  • Client Friendly Policies

Cons

  • Less Performance Enhancing

dominique f.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Very good product, have been using it for years!!!

Likeliness to Recommend

9 /10

What differentiates C2 ITSM from other similar products?

Customization, ease of use, price

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Sometimes difficult to customize complex processus

What recommendations would you give to someone considering this product?

compare to any other functionality vs cost

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Charges for Enhancements
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Assez flexible pour s'adapter à tous nos besoins !

Likeliness to Recommend

7 /10

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Respectful

Cons

  • Charges for Enhancements
  • Less Generous
  • Less Efficient Service

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