Box Customer Reviews 2023 | SoftwareReviews

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Product Impact

Latest Award, 2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1
Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Performance Enhancing
Friendly Negotiation
Enables Productivity

Feature Ratings

Average 89

Large File Optimization

92

Data Loss Prevention

92

Audit Trail

92

Cognitive Content Services

90

Drag and Drop User Interface

90

Mobility Support

90

Team Collaboration

89

Access Control and Rights Management

89

3rd-Party Integrations

89

Task Management and Workflow

88

Real-Time Synchronization

88

Vendor Capability Ratings

Average 88

Ease of IT Administration

98

Ease of Customization

97

Availability and Quality of Training

96

Breadth of Features

96

Ease of Implementation

96

Business Value Created

95

Quality of Features

95

Usability and Intuitiveness

95

Vendor Support

95

Product Strategy and Rate of Improvement

94

Ease of Data Integration

93

Box Reviews

Carol M.

Role: Finance
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

The Cloud Office With Zero Demerit

Likeliness to Recommend

9 / 10

What differentiates Box from other similar products?

Simple to organise large amounts of files, secure transfers and global accessibility.

What is your favorite aspect of this product?

Easy and quick to request and submit.

What do you dislike most about this product?

It has all itbtakes to be our best.

What recommendations would you give to someone considering this product?

For professional collaboration,this is right tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Natasha H.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Box is great and very secure

Likeliness to Recommend

10 / 10

What differentiates Box from other similar products?

Box is a great place for secure documents/ files. You can share with those in your organization and upload large files.

What is your favorite aspect of this product?

I love how secure box is. Privacy is very important to me and I feel that this platform is trusted

What do you dislike most about this product?

Not sure if I have Anything I dislike About it

What recommendations would you give to someone considering this product?

Get familiar with the product online, it can be confusing to use at first.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Obaidul R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

User-friendly and Highly Performance

Likeliness to Recommend

9 / 10

What differentiates Box from other similar products?

Business processes accelerating through quick requesting,submitting as well as receiving.

What is your favorite aspect of this product?

Data security and effectiveness in content collection,organising and forwarding/easy reporting.

What do you dislike most about this product?

Little storage.

What recommendations would you give to someone considering this product?

Perfect content collaboration

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

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Box

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

Box Ratings

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

Up 1Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Large File Optimization Contains optimizations for transfers of large files.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Mobility Support Software is optimized for mobile usage.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Access Control and Rights Management Ability to discretely control who can access the file.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Box Reviews

Carol M.

The Cloud Office With Zero Demerit

Likeliness to Recommend

Pros

Natasha H.

Box is great and very secure

Likeliness to Recommend

Pros

Obaidul R.

User-friendly and Highly Performance

Likeliness to Recommend

Pros

Most Popular Box Comparisons

Google Drive

Dropbox Business

Microsoft OneDrive for Business

M-Files

ShareFile

MyWorkDrive

Up 1
Since last award

Feature Ratings

Large File Optimization

Data Loss Prevention

Audit Trail

Cognitive Content Services

Drag and Drop User Interface

Mobility Support

Team Collaboration

Access Control and Rights Management

3rd-Party Integrations

Task Management and Workflow

Real-Time Synchronization

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration