6/16 in IT Service Management

Response
Distribution
12Reviews

BMC

BMC Remedy 9

BMC Service Management combines modern, mobile service desk solutions, service-aware data center discovery, and IT operations automation with out-of-the-box ITIL® for a superior IT experience. Delivered from the BMC cloud or your own data center.

7.4

Composite Score

Composite
Score

7.3

CX Score

CX
Score

+74

Emotional Footprint

Emotional
Footprint

74%

Likeliness to Recommend

Likeliness
to Recommend

6/16 in IT Service Management

Response
Distribution
12Reviews
Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration

Sample Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
Free Product Scorecard

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews Word Cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more, in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

See Full Report

Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Information Technology

Unbelievably scale-able and fits for use, however very resource-intensive and difficult to support.

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 1
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 3
  • Vendor Support