BMC Helix ITSM Reviews 2022 | Software Reviews

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BMC Software, Inc.

BMC Helix ITSM

BMC Helix ITSM is industry-leading service management that uses cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, delivered on your choice of cloud.

7.5

Composite Score

7.5

CX Score

+69

Emotional Footprint

77%

Likeliness to Recommend

29

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Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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BMC Helix ITSM Product Report

The scores above are a summary of a comprehensive report available for this product, aggregating feedback from real IT professionals and business leaders.

BMC Helix ITSM has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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