Alibaba Cloud Customer Reviews 2023

What is Alibaba Cloud?

Alibaba Cloud offers high-performance, elastic computing power in the cloud. Services are available on a pay-as-you-go basis and include data storage, relational databases, big-data processing, Anti-DDoS protection and content delivery networks (CDN). At the same time Alibaba Cloud is committed to the research and development of large database systems and advanced big data technologies. Our R&D efforts include the advancement of IoT (Internet of Things) technology, virtual reality, smart homes, automotive networking and information systems, and cloud-based mobile-device operating systems.

Company Details

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Alibaba Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alibaba Cloud.

83 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alibaba Cloud?

10% Negative

0% Neutral

90% Positive

Pros

Respectful
Effective Service
Altruistic
Reliable

Feature Ratings

Average 79

Cloud Backup

83

Cloud Integration

83

Load Balancing

82

Access Management

82

Regulatory Compliance

80

Data Migration

79

Encryption and Decryption Support

79

Analytics and Reporting

79

Systems Performance Management

78

Workflow Management

78

Capacity Management

78

Vendor Capability Ratings

Average 76

Ease of IT Administration

98

Availability and Quality of Training

88

Ease of Customization

88

Ease of Data Integration

86

Product Strategy and Rate of Improvement

86

Quality of Features

86

Ease of Implementation

82

Usability and Intuitiveness

82

Vendor Support

82

Breadth of Features

80

Business Value Created

74

Alibaba Cloud Reviews

Atharva K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Best Cloud Provider for China

Likeliness to Recommend

6 / 10

What differentiates Alibaba Cloud from other similar products?

Main one being other cloud providers are not available in China. So we had to use Alibaba cloud only for China

What is your favorite aspect of this product?

It's documentation is great for alicloud

What do you dislike most about this product?

They don't have much presence outside of China. So it's difficult to get support outside of China

What recommendations would you give to someone considering this product?

Only use if needed. GCP and Azure have much advanced features

Pros

Continually Improving Product
Caring
Transparent
Helps Innovate

Mayur J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Alibaba Cloud has very good security options

Likeliness to Recommend

8 / 10

What differentiates Alibaba Cloud from other similar products?

A managed database service called ApsaraDB RDS for MySQL can make setting up, configuring, and managing a MySQL database a lot easier.

What is your favorite aspect of this product?

Alibaba, which also has great capabilities and qualities, is the main player in the Asia-Pacific region. It offers alternatives for horizontal and vertical scaling with good availability.

What do you dislike most about this product?

High price 2. Features and functionality that are limited 3. Subpar output 4. Unfriendly to users

What recommendations would you give to someone considering this product?

1. If you are more concerned about your data being hosted in your near region then Alibaba Cloud good one but in terms of Security, Pricing need to think before considering this product.

Pros

Enables Productivity
Altruistic
Acts with Integrity
Helps Innovate

Fuad A.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use for small to medium businesses.

Likeliness to Recommend

9 / 10

What differentiates Alibaba Cloud from other similar products?

Easy to use and user friendly when compared to other cloud

What is your favorite aspect of this product?

Infrastructure as a service

What do you dislike most about this product?

Console access is very slow

What recommendations would you give to someone considering this product?

Improve the console access speed

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Alibaba Cloud

Alibaba Cloud

What is Alibaba Cloud?

Company Details

Need Assistance?

Alibaba Cloud Ratings

83 Likeliness to Recommend

90 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Alibaba Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Backup Includes backup schedules, encryption algorithms, and data support.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Load Balancing Allows distribution of workloads across multiple computing resources.

Access Management Includes social sign-on, external authorization, and fraud detection.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Data Migration The ability to select and extract data from one storage system to another

Encryption and Decryption Support Support for real-time decryption and re-encryption of information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Systems Performance Management Includes monitoring, analyzing and configuration in order to optimize performance and increase efficiency.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Alibaba Cloud Reviews

Atharva K.

Best Cloud Provider for China

Likeliness to Recommend

Pros

Mayur J.

Alibaba Cloud has very good security options

Likeliness to Recommend

Pros

Fuad A.

Easy to use for small to medium businesses.

Likeliness to Recommend

Pros

Most Popular Alibaba Cloud Comparisons

Amazon EC2

Google Cloud

Microsoft Azure Virtual Machines

Oracle Cloud Infrastructure

DigitalOcean

IBM Cloud Bare Metal

Feature Ratings

Cloud Backup

Cloud Integration

Load Balancing

Access Management

Regulatory Compliance

Data Migration

Encryption and Decryption Support

Analytics and Reporting

Systems Performance Management

Workflow Management

Capacity Management

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Breadth of Features

Business Value Created