Attendee Networking

Attendee networking provided through features such as chatrooms, peer-to-peer messaging, 1:1 appointment requests, breakout rooms, AI-based matchmaking. 

Customer Support

Support before, during, and after event. Technical support available during the event.

Attendee Engagement

Features that encourage content engagement such as session Q&As, session chat, live polling, reaction emojis, surveys.

Registration

Register attendees through the event website or through integration with other software. 

Presentation/ Webinar Capabilities

Livestreaming, simu-live, and/or video-on-demand of one or more session tracks.  

Reporting/Analytics

Reporting on engagement, registration, attendance, participant satisfaction and feedback, downloads, and lead generation. 

E-Commerce

Ability to sell tickets or memberships through event website. 

Whitelabeling

Customizable event spaces and ability to apply host and sponsor branding to the event. 

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.