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Adobe Systems

Adobe Experience Manager

Composite Score

8.5 /10

CX Score

8.7 /10

128 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

2
Since last award

93 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Altruistic

Feature Ratings

Average 81

Workflow and Approval Management

Manage / Administration of Metadata

Content Capture

In System Content Views

Collaboration

Cloud Offering

Permissions and Access Right Management

Digital Asset Findability

Automation of Metadata Creation

Intelligent Indexing

Version Management

Vendor Capability Ratings

Average 79

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Content Marketing

Score 8.8

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.3

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Rhonda E.

Role: Operations
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Great features with user friendly platform. Crashe

Likeliness to Recommend

6 /10

What differentiates Adobe Experience Manager from other similar products?

User friendly platform

What is your favorite aspect of this product?

Ability to make and save changes separately in various files

What do you dislike most about this product?

Seems to lock up and crash when updates are done

What recommendations would you give to someone considering this product?

Take advantage of the trial period and test it out to see if it meets your individual needs

Pros

Saves Time
Helps Innovate
Enables Productivity
Trustworthy

Stephanie S.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2020

Great IT support and Customer Service!

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Being in the Nonprofit sector, It is more cost effective than other companies. And you can not beat the customer service!

What is your favorite aspect of this product?

IT support and ease of communication

What do you dislike most about this product?

Pricing may be a little high. But Not for Profits can receive discounts

What recommendations would you give to someone considering this product?

Do the research, and negotiate the contract.

Pros

Enables Productivity
Client Friendly Policies
Acts with Integrity
Reliable

Cons

Less Generous
Under Delivered
Charges for Enhancements

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Great quality product & customer support services

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Saves Time

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Adobe Experience Manager Ratings

84 Likeliness to Recommend

2 Since last award

93 Plan to Renew

1 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Content Capture Channels through which content is uploaded or classified.

In System Content Views Ability to create customized views of content repositories.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Cloud Offering Cloud compatibility (software and infrastructure).

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Digital Asset Findability Capabilities of navigation and browsing

Automation of Metadata Creation Asset metadata can be created using rules.

Intelligent Indexing AI driven capability to label & classify automatically

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Adobe Experience Manager Reviews

Rhonda E.

Great features with user friendly platform. Crashe

Likeliness to Recommend

Pros

Stephanie S.

Great IT support and Customer Service!

Likeliness to Recommend

Pros

Cons

Great quality product & customer support services

Likeliness to Recommend

Pros

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Feature Ratings

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Automation of Metadata Creation

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