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Adobe Systems

Adobe Experience Manager

Composite Score

8.3 /10

CX Score

8.4 /10

122 Reviews Write a Review

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What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets. Adobe Experience Manager Sites lets you create, manage, optimize, and deliver digital experiences across channels. And you can ensure that your content across web, mobile, and apps is built efficiently and delivered quickly.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Experience - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

8 Top Rated Features

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

2% Negative

10% Neutral

88% Positive

Pros

Reliable
Security Protects
Enables Productivity
Inspires Innovation

Feature Ratings

Average 85

AI Tools

Content Workflow Management

Omnichannel Delivery

Web Publishing Capabilities

Standard Templates

Analytics and Reporting

Content Repository

Content Security

E-Commerce Integration

Digital Asset Management

Translation Facilitation

Vendor Capability Ratings

Average 81

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Also Featured in...

Content Marketing

Score 8.9

View Adobe Experience Manager in this category (opens in a new tab)

Digital Asset Management

Score 8.6

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Devin H.

Role: Industry Specific Role
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product, but deceptive terms and conditions

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It is a great and all-around product for content creation. The customer service representatives do not help with your issues.

What is your favorite aspect of this product?

The wide variety of personalization in the program.

What do you dislike most about this product?

Subscription terms are deceptive and will make you pay more than you ever thought you would.

What recommendations would you give to someone considering this product?

Read the fine print, but otherwise enjoy making great content!

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Cons

Vendor's Interest First
Less Generous
Under Delivered

Ale M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Safe and reliable accommodation.

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Manager from other similar products?

Multiple domain support just like WordPress.

What is your favorite aspect of this product?

Particularly its connectivity and compatibility with various domains...

What do you dislike most about this product?

I have no complaints, it is particularly friendly and easy to use.

What recommendations would you give to someone considering this product?

Using Adobe Experience Manager from scratch is very easy. It also offers a good connection with multiple domains and plugins....

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

FREDERICK S.

Role: Human Resources
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

marketing platform

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Manager from other similar products?

It allows users to perform and create a live and custom dashboard which help them to gain deep insight and defines data driven strategies.

What is your favorite aspect of this product?

content creation is easy and allows users to communicate and collaborate with all projects.

What recommendations would you give to someone considering this product?

The excel part of the software tool enables business to streamline and effectively manage digital marketing.

Pros

Reliable
Enables Productivity
Unique Features
Caring

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Experience Manager Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI Tools AI tools to help predict sales, tactics, and enhanced reporting.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Omnichannel Delivery The ability to support and connect with channels including Cloud Services, Big Data Platforms, web, mobile, social, IoT, wearables, etc.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Content Marketing

Digital Asset Management

Adobe Experience Manager Reviews

Devin H.

Great product, but deceptive terms and conditions

Likeliness to Recommend

Pros

Cons

Ale M.

Safe and reliable accommodation.

Likeliness to Recommend

Pros

FREDERICK S.

marketing platform

Likeliness to Recommend

Pros

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Feature Ratings

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Content Workflow Management

Omnichannel Delivery

Web Publishing Capabilities

Standard Templates

Analytics and Reporting

Content Repository

Content Security

E-Commerce Integration

Digital Asset Management

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

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