- Progress WhatsUp Gold
- LogicMonitor Platform
- ManageEngine OpManager
- SolarWinds NPM
- PRTG Network Monitor
Vendors are rated on product features, vendor capabilities, and the relationship with their software partner.
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
With a Net Emotional Footprint of +86, Progress WhatsUp Gold-ranked strongly for including an operational dashboard that includes alerts and notifications, KPIs, visual analytics, and interactive features. LogicMonitor Platform received a Net Emotional Footprint of +85 and exceeded user expectations by providing ease of implementation. ManageEngine OpManager received a Net Emotional Footprint of +93 for delivering easy data integration.
SolarWinds NPN received a Net Emotional Footprint of +79 due to their robust network environment monitoring. PRTG Network Monitor received a Net Emotional Footprint of +81 for including excellent quality features.
Network Monitoring – Enterprise Software users were most satisfied with vendors that included operational dashboards. However, there was also interest in seeing more effort around the availability and quality of user training.
About SoftwareReviews Data Quadrant Awards and Software Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience.
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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