TORONTO (PRWEB) MARCH 30, 2021
- Reclique CORE
- Salesforce Nonprofit
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
Reclique CORE, with a Net Emotional Footprint of +97, ranked strongly on usability and intuitiveness, vendor support, and ease of IT administration. Salesforce Nonprofit, with a Net Emotional Footprint of +78, exceeded user expectations on ease of data integration.
In general, Membership & Association Management software users were most satisfied with membership management, which contains constituent contact information and life cycle management for benefits, levels, financial alerting, etc. -- and were most dissatisfied with the lack of mobile customer care.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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Vice President, Communications and Brand