Project Management Software Users Love Reporting Features, But Need Training Materials: SoftwareReviews
Top six vendors for user satisfaction are Wrike, monday.com, Basecamp, Workfront, Deltek Ajera, and Trello, each earning a gold medal from reviews by real users.
TORONTO, June 25, 2020
- SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group
, announces the publication of its 2020 Project Management Data Quadrant Awards
today, naming three gold medalists based on reviews by real users. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction with features and capabilities, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research:
5. Deltek Ajera
What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
Wrike earned a Net Emotional Footprint score of +96 and took top product for many product capabilities and features, including business value created and workflow management. Monday.com with a Net Emotional Footprint score of +95, also did exceptionally well for many capabilities and features, earning top product for quality of features and availability and quality of training. Basecamp earned a Net Emotional Footprint score of +95, and did consistently well satisfying users, especially with its ease of IT administration. Workfront, with a Net Emotional Footprint score of +87, earned a perfect score for its mobile access feature. Deltek Ajera earned a Net Emotional Footprint score of +88, and satisfied users especially with its document management feature. Trello earned a Net Emotional Footprint score of +89, and satisfied users especially with its usability and intuitiveness.
In general, project management software users were most satisfied with reporting features – and least satisfied with both ease of customization and availability and quality of training.
About the SoftwareReviews Data Quadrant Awards and Software Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. In-depth product evaluation reports are available at www.softwarereviews.com
About SoftwareReviews :SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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