Real Users Reveal Top Four Retail Point of Sale (POS) Vendors of 2019 for User Satisfaction
Retail POS software users name Shopify POS, Retail Express, Square POS and STORIS POS Software as the 2019 Data Quadrant Award winners through SoftwareReviews.
- Shopify POS
- Retail Express
- Square POS
- STORIS POS Software
What makes the SoftwareReviews Data Quadrant different? Inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
In addition to Net Emotional Footprint scoring (based on standard net-promoter scores), Shopify POS ranked well across the board, with the highest score in cash register point-of-purchase devices, at 86%. Retail Express excelled in many areas, including a vendor support score of 91%; Square POS demonstrated consistently strong results across many categories, coming up on top in ease of IT administration with a score of 76%; and STORIS POS Software ranked consistently well, coming up number one in inventory control with a score of 81%.
“The digital revolution continues to change the retail POS landscape with mobile payments, big data, AI augmented analytics and cloud helping retailers to make better decisions for their stores and creating a better, more personalized customer shopping experience,” said Larry Fretz, executive advisor/gaming & hospitality practice lead at Info-Tech Research Group. “Having a smart retail POS system becomes important for retailers to offer their customers a seamless experience, and as the technology continues to evolve POS systems will better enable retailers to improve their business operations,” he added.
About SoftwareReviews Data Quadrant Awards and Software Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend and vendor experience. Full vendor evaluations are available in SoftwareReviews’ in-depth software evaluation reports at www.softwarereviews.com
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