Press Release

December 19, 2019

Software Reviews names Abacus, Paychex Expense Management, and Chrome River EXPENSE among Expense Management Data Quadrant Award Winners.

Users Reveal Top Three Expense Management Vendors for User Satisfaction Through SoftwareReviews 
Abacus, Paychex Expense Management, and Chrome River EXPENSE are named the 2019 Expense Management SoftwareReviews Data Quadrant gold medalists. 
TORONTO, Jan. 07, 2020 – SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group, has published its 2019 Expense Management Data Quadrant Awards, naming three gold medalists based on excellent user reviews. The following vendors are leaders according to software users’ answers to questions focused on user satisfaction, which have been crafted by seasoned IT industry analysts and backed by 22 years of IT research: 
·         Abacus 
·         Paychex Expense Management 
·         Chrome River EXPENSE 
What makes the SoftwareReviews Data Quadrant different is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. These ratings create a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint. 
With a Net Emotional Footprint score of +87%, Abacus ranked highest among software users, earning the number-one spot in six areas, including business value created, ease of data integration, ease of customization, availability and quality of training, mobile app or mobile browser support, and optical character recognition. Paychex Expense Management earned a Net Emotional Footprint score of +66%, and users were exceedingly satisfied, giving the vendor top scores in many areas including quality of features, product strategy and rate of improvement, ease of implementation, expense detail tracking, single sign on, and travel and accommodation booking. Chrome River EXPENSE, with a Net Emotional Footprint score of +76%, performed consistently well according to software users, taking the number-one spot for vendor support and breadth of features. 
About SoftwareReviews Data Quadrant Awards and SoftwareReviews Reports 

 SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at
About SoftwareReviews 
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. 

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.