Toronto, ON – August 3rd, 2018 – Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its 2018 IT Service Management Customer Experience Awards, naming six Gold Medalists in the space: TeamDynamix ITSM, OmniTracker, Agiloft Service Desk, Cherwell ITSM, SysAid and IBM Control Desk.
Software Reviews’ Customer Experience awards are created entirely from expert-user feedback. Vendors are evaluated by IT leaders, business professionals, and end-users, examining relative performance across the Emotional Footprint provided by the vendor. Specifically, this measures performance spanning five areas:
1)Service Experience, 2) Conflict Resolution, 3) Negotiation and Contract, 4) Strategy and Innovation and 5) Product Impact.
The ITSM category was bunched at the top, seeing six Gold Medal winners. TeamDynamix ITSM, OmniTracker, Agiloft Service Desk, Cherwell ITSM, SysAid and IBM Control Desk all scored extremely well, highlighting outstanding customer service and experience for their users.
About Customer Experience Awards and Software Reports
Software Reviews Customer Experience Awards are awarded annually to recognize outstanding vendors in the technology marketplace as evaluated by their users. Top vendors in a software category are eligible to receive Customer Experience Awards, provided their scores meet the threshold for sufficiently high user satisfaction. Full vendor evaluations are available in our in-depth software evaluation reports.
About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world-class IT research and consulting firm established in 1997. Having worked in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, Software Reviews’ methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.