IT Asset Management - Midmarket
Top SolarWinds Service Desk Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

SolarWinds Service Desk is a cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value. With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.

6.7

Composite
Score

+78

Emotional
Footprint

16

Reviews

Best Alternatives and Competitors to SolarWinds Service Desk

Compare how SolarWinds Service Desk stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix Sassafras

9.1

Composite
Score

+96

Emotional
Footprint

56

Reviews

Reviews Say

Compared to SolarWinds Service Desk, TeamDynamix Sassafras is:

More Inspiring

Easier to Customize

More Innovative

Better at Support

Better at Integrating

More Respectful

Invgate

InvGate Asset Management

8.8

Composite
Score

+94

Emotional
Footprint

57

Reviews

Reviews Say

Compared to SolarWinds Service Desk, InvGate Asset Management is:

More Inspiring

Easier to Customize

More Innovative

More Respectful

More Transparent

Better at Support

Raynet

Raynet One

8.7

Composite
Score

+98

Emotional
Footprint

21

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Raynet One is:

More Inspiring

Easier to Customize

More Innovative

More Respectful

More Caring

Better at Integrating

ASSET PANDA, LLC

Asset Panda

8.2

Composite
Score

+76

Emotional
Footprint

76

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Asset Panda is:

More Inspiring

Easier to Customize

Better at Integrating

Less Efficient

Less Reliable

Less Innovative

BOSS

BOSSDesk

8.0

Composite
Score

+95

Emotional
Footprint

22

Reviews

Reviews Say

Compared to SolarWinds Service Desk, BOSSDesk is:

More Inspiring

Easier to Customize

More Innovative

Better at Integrating

More Respectful

More Caring

Belarc Inc

BelManage

8.0

Composite
Score

+92

Emotional
Footprint

35

Reviews

Reviews Say

Compared to SolarWinds Service Desk, BelManage is:

More Inspiring

Easier to Customize

More Innovative

Better at Integrating

Better at Support

More Caring

ServiceNow

ServiceNow IT Asset Management

7.9

Composite
Score

+77

Emotional
Footprint

65

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ServiceNow IT Asset Management is:

More Inspiring

Easier to Customize

Less Efficient

Less Transparent

Harder to Implement

Harder to Use

Lansweeper

Lansweeper

7.8

Composite
Score

+88

Emotional
Footprint

32

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Lansweeper is:

More Inspiring

More Respectful

Easier to Customize

More Transparent

More Innovative

Less Caring

NetSupport Inc

NetSupport DNA

7.7

Composite
Score

+97

Emotional
Footprint

24

Reviews

Reviews Say

Compared to SolarWinds Service Desk, NetSupport DNA is:

More Inspiring

More Innovative

Easier to Customize

More Respectful

More Caring

More Transparent

Freshworks Inc.

Device42

7.6

Composite
Score

+83

Emotional
Footprint

27

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Device42 is:

More Inspiring

Easier to Customize

Better at Integrating

More Respectful

Less Transparent

Less Reliable

Freshworks Inc.

Freshservice

7.5

Composite
Score

+77

Emotional
Footprint

26

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Freshservice is:

More Inspiring

Easier to Customize

More Innovative

Less Efficient

Less Respectful

Less Transparent

ManageEngine

ManageEngine Endpoint Central

7.4

Composite
Score

+75

Emotional
Footprint

64

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ManageEngine Endpoint Central is:

More Inspiring

Easier to Customize

Less Efficient

Less Transparent

Less Caring

Less Reliable

Vector Networks

Asset Vision

7.3

Composite
Score

+85

Emotional
Footprint

32

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Asset Vision is:

More Inspiring

Easier to Customize

More Innovative

More Respectful

Less Efficient

Less Reliable

ManageEngine

ManageEngine AssetExplorer

7.1

Composite
Score

+75

Emotional
Footprint

41

Reviews

Reviews Say

Compared to SolarWinds Service Desk, ManageEngine AssetExplorer is:

More Inspiring

Easier to Customize

Less Efficient

Less Reliable

Less Respectful

Harder to Use

Ivanti

Ivanti Neurons for ITAM

7.0

Composite
Score

+77

Emotional
Footprint

49

Reviews

Reviews Say

Compared to SolarWinds Service Desk, Ivanti Neurons for ITAM is:

Easier to Customize

More Inspiring

Less Efficient

Harder to Implement

Worse at Training

Harder to Use

Sherweb Inc

C2 ITSM

7.0

Composite
Score

+83

Emotional
Footprint

38

Reviews

Reviews Say

Compared to SolarWinds Service Desk, C2 ITSM is:

More Inspiring

Easier to Customize

More Respectful

Less Efficient

Harder to Implement

Less Transparent

Most Popular SolarWinds Service Desk Comparisons