Emotional Footprint Awards 2025
Robotic Process Automation - Midmarket
SoftwareReviews names ElectroNeek RPA and AI Platform, G1ANT, and akaBot as Robotic Process Automation - Midmarket Emotional Footprint Award Winners.
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Robotic Process Automation - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
ElectroNeek
ElectroNeek RPA and AI Platform
ElectroNeek is an Intelligent Automation Platform transforming business process management in enterprises by integrating AI bots with employee workflows, automating routines, and helping humans to focus on more creative and strategic tasks. ElectroNeek provides a wide range of exciting low-code automation tools based on RPA, IDP, AI and GPT-4 (Conversational and Generative) technologies.
8.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
G1ANT ROBOT LTD
G1ANT
Introducing G1ANT, the new-level RPA platform for enterprise and large-scale uses. It combines advanced extensibility, high performance, and world-class support to offer you a rock-solid base for business automation. Build highly efficient and automated end-to-end business processes.
8.6
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
FPT Information System
akaBot
akaBot Platform is a platform providing comprehensive solutions for automation and digitization to help businesses improve their productivity and save costs.
8.4
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Other Evaluated Vendors
Parker Software
ThinkAutomation
ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.
8.1
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Genpact Limited
Genpact Cora
Digitally disrupt your business model and transform your customer experience. Genpact Cora is an AI-based platform that accelerates digital transformation and improves the customer experience.
7.9
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Paanini Inc
JIFFY.ai RPA
JIFFY.ai Robotic Process Automation (RPA) module facilitates seamless integrations with third-party systems. When API connectors aren't available, it simulates the manual process to accomplish a task. The recording feature helps business users to design such bots easily, and also to enhance them to handle variations.
7.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Infosys Technologies
AssistEdge RPA
AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.
7.2
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Argos Labs
ARGOS Low-code
Open and versatile. Simple yet comprehensive. An enterprise grade solution for all size businesses for process automation (RPA+) and for integration of AI/ML solutions from around the world.
6.2
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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