Emotional Footprint Awards 2024
Robotic Process Automation - Midmarket
SoftwareReviews names G1ANT and ElectroNeek RPA and AI Platform as Robotic Process Automation - Midmarket Emotional Footprint Award Winners.
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Robotic Process Automation - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
G1ANT ROBOT LTD
G1ANT
Introducing G1ANT, the new-level RPA platform for enterprise and large-scale uses. It combines advanced extensibility, high performance, and world-class support to offer you a rock-solid base for business automation. Build highly efficient and automated end-to-end business processes.
9.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
ElectroNeek
ElectroNeek RPA and AI Platform
ElectroNeek is an Intelligent Automation Platform transforming business process management in enterprises by integrating AI bots with employee workflows, automating routines, and helping humans to focus on more creative and strategic tasks. ElectroNeek provides a wide range of exciting low-code automation tools based on RPA, IDP, AI and GPT-4 (Conversational and Generative) technologies.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
FPT Information System
akaBot
akaBot Platform is a platform providing comprehensive solutions for automation and digitization to help businesses improve their productivity and save costs.
8.1
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Paanini Inc
JIFFY.ai Automate
JIFFY.ai’s revolutionary app-based intelligent automation suite turbo-charges productivity, transforms processes, and helps your teams unleash their creativity and innovation.
8.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Parker Software
ThinkAutomation
ThinkAutomation powers your business process automation. Automate on-premises and cloud-based business processes to cut costs and save time. Automate incoming communication channels, monitor databases, react to incoming webhooks, web forms and chat bots. Process documents, attachments, local files and other messages sources. Parse and extract data from incoming messages and perform business process actions, such as outbound communications, updating on-premises and cloud databases, CRM systems and cloud services, document processing, systems integration and much more. With ThinkAutomation, you get an open-ended studio to build your automated workflows without volume limitations.
7.7
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
