Emotional Footprint Awards 2024
Extended Detection & Response
SoftwareReviews names Crowdstrike Falcon Platform, ReliaQuest GreyMatter, and Trend Micro Vision One as Extended Detection & Response Emotional Footprint Award Winners.
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Extended Detection & Response
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Crowdstrike
Crowdstrike Falcon Platform
Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.
8.8
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Trend Micro
Trend Micro Vision One
Trend Micro Vision One is a purpose-built threat defense platform that provides added value and new benefits beyond XDR solutions, allowing you to see more and respond faster. Providing deep and broad extended detection and response (XDR) capabilities that collect and automatically correlate data across multiple security layers—email, endpoints, servers, cloud workloads, and networks—Trend Micro Vision One prevents the majority of attacks with automated protection.
8.8
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
ReliaQuest
ReliaQuest GreyMatter
ReliaQuest GreyMatter is a cloud-native security operations platform that helps organizations increase visibility, reduce complexity, and manage risk. Built on an open XDR architecture with bi-directional API integrations, GreyMatter enables security operations teams to extend detection, investigation, and response across multiple clouds, endpoint, and network infrastructures leveraging relevant data from both security and business applications.
8.7
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Other Evaluated Vendors
eSentire
eSentire
eSentire is Managed Detection and Response, protecting your critical data and applications. It provides complete, multi-signal Managed Detection and Response providing 24/7 cutting-edge protection against cyber attackers that bypass traditional cybersecurity controls. eSentire MDR means high fidelity detection and unparalleled response. You shouldn’t settle for partial security, so we ingest multiple signals, correlating data across your network, endpoint, log, and cloud sources to disrupt threats before they impact your business.
8.6
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Cynet
Cynet 360
The Cynet security platform correlates and analyzes indicators across all fronts of the organization – networks, files, users and endpoints – to establish risk-ranking and hone in on previously unidentified threats.
8.4
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Red Canary
Red Canary MDR
Red Canary was founded to make security better. We defend hundreds of organizations around the world, with customers ranging from global Fortune 100s to 100-endpoint organizations. Our cloud-based MDR levels the playing field for businesses of all sizes by empowering your modern security operations center. to win against rapidly evolving adversaries.
8.1
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Defender XDR
Coordinate cyberthreat response across your entire digital estate and quickly stop cyberattacks with Microsoft Defender XDR (formerly Microsoft 365 Defender), a unified, AI-powered XDR solution. Accelerate security operations center (SOC) response with incident-level visibility and automatic cyberattack disruption with extended detection and response (XDR). Remediate cyberthreats efficiently with a complete view of the cyberattack chain informed by 65 trillion daily signals and prioritized investigation and response at the incident level.
7.3
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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