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Emotional Footprint Awards 2023

Robotic Process Automation - Enterprise


SoftwareReviews names UiPath Studio, Automation Anywhere, and Blue Prism Intelligent RPA Platform as Robotic Process Automation - Enterprise Emotional Footprint Award Winners.


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Robotic Process Automation - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


UiPath

UiPath Studio

Create your own robot easily. UiPath Studio is a tool that enables you to design automation processes in a visual manner, through diagrams. UiPath Robot executes the processes built in Studio, as a human would. UiPath Orchestrator - a web application that enables you to deploy, schedule, monitor and manage Robots and processes.

9.4

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
478Reviews

Automation Anywhere

Automation Anywhere

We are Automation Anywhere - the Automation Success Platform, a single, connected, scalable platform that automates complex manual processes across all your technology stack. With our complete suite of Intelligent Automation apps and tools, we help you use the power of AI to discover, digitize, automate, and scale any business process to drive collaboration, productivity and business growth. Once you’ve automated, we ensure you can securely scale across your company with our trusted cloud: flexible cloud-native automation that’s supported by a global ecosystem of partners and community members that will help you accelerate your automation initiatives.

9.2

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
144Reviews

Blue Prism

Blue Prism Intelligent RPA Platform

Blue Prism offers a genuine 3rd sourcing option – a scalable Enterprise Robotic Process Automation (RPA) platform that works alongside humans, increasing productivity, improving experience and delivering true operational agility. Blue Prism’s intelligent & Connected-RPA platform is designed for business users and developed for IT governance.

9.2

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
56Reviews

Other Evaluated Vendors


Fortra

Fortra's Automate

Boost your productivity with cost-effective, easy-to-use automation software that transforms virtually any business or IT process and brings together the applications that keep your business running. Automate offers scalable automation capabilities whether you need an RPA solution for one department or an enterprise-wide Center of Excellence (CoE) initiative—Automate is built for the needs of any organization.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 88% Positive
112Reviews

Microsoft Corporation

Microsoft Power Automate

Discover a better way to get things done across your organization through digital and robotic process automation. Build time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

5% Negative 91% Positive
93Reviews

Pegasystems Inc.

Pega Platform

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 93% Positive
32Reviews

Kofax

Kofax Robotic Process Automation

Employ software robots to automate repetitive tasks and manual processes, enhancing the work of human workers by enabling them to focus on innovative, customer-focused initiatives. The Kofax robotic process automation and integration platform is the fastest and most efficient way to acquire, enhance, and deliver information from virtually any application or data source, including websites and portals, desktop applications, and enterprise systems, without any coding.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 90% Positive
28Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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