Emotional Footprint Awards 2023
Endpoint Protection
SoftwareReviews names Kaspersky Endpoint Security for Business, Malwarebytes Endpoint Detection and Response, Acronis Cyber Protect, Webroot Business Endpoint Protection, and ESET PROTECT as Endpoint Protection Emotional Footprint Award Winners.
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Endpoint Protection
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Kaspersky
Kaspersky Endpoint Security for Business
Kaspersky Endpoint Security for Business combines multi-layered security with extended control tools to deliver an agile security solution that rapidly adapts to protect against new threats. The security and systems management console saves valuable time and resources, while extra defensive layers help eliminate vulnerabilities and further safeguard sensitive data.
9.3
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Acronis
Acronis Cyber Protect
Acronis Cyber Protect integrates full-stack anti-malware protection and comprehensive endpoint management with advanced backup and recovery capabilities for physical and virtual workloads, endpoints, and structured and unstructured data, whether on-premises, in the cloud, or in hybrid clouds. It also integrates patch management, vulnerability assessments, URL filtering, and AI-powered hard drive failure detection.
9.1
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Malwarebytes
Malwarebytes Endpoint Detection and Response
Malwarebytes EDR provides organizations with real-time protection from malware, ransomware, zero-day exploits, phishing, brute force attacks, and threats. Security analysts of all skill levels can mitigate infection, using accelerated investigation workflows to remotely and securely detonate malware in a sandbox environment. 72-hour Ransomware Rollback capabilities enable customers to recover from ransomware attacks. Add-on cloud security modules further strengthen prevention against specific threat vectors. Malwarebytes OneView security platform for MSPs, strengthens security programs with enterprise-class endpoint security products and managed services.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
ESET
ESET PROTECT
Secure your endpoints across multiple platforms and locations with detection for known and emerging threats. Equipped with proactive malware defense and engineered to be light on your systems, endpoint security gives you the protection you need with fewer interruptions and false positives.
9.0
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Open Text Corporation
Webroot Business Endpoint Protection
Webroot® Business Endpoint Protection is a next-generation, fully cloud-based endpoint security solution that harness the power of machine learning to continuously monitor and adapt endpoint threat detection, protection, and prevention.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Other Evaluated Vendors
Check Point Software Technologies
Check Point Endpoint Security
Check Point endpoint security solutions include data security, network security, advanced threat prevention, forensics and remote access VPN for complete endpoint protection. To simplify security administration, our endpoint suite products can be managed using a single console.
8.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Symantec
Symantec Endpoint Security
Symantec Endpoint Security provides your organization with ultimate security at the endpoint. It stops endpoint compromise with superior next gen protection technologies that span the attack chain. Innovative prevention and proactive attack surface reduction technologies provide the strongest defense against the hardest to detect threats that rely on stealthy malware, credential theft, fileless, and “living off the land” attack methods. Symantec also prevents full-blown breaches before exfiltration can occur.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Sophos
Sophos Intercept X Endpoint
Sophos Intercept X is the world's best endpoint protection, combining ransomware protection, deep learning malware detection, exploit prevention, EDR, and more in a single solution.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Crowdstrike
Crowdstrike Falcon Platform
Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.
8.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Avast Software s.r.o.
Avast Business Security
Defend against malware, phishing and virus attacks that expose your company to risk. Protect what matters most with on-premise or cloud-managed endpoint security.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Trend Micro
Trend Micro Apex One
Trend Micro Apex One™ protection offers advanced automated threat detection and response against an ever-growing variety of threats, including fileless and ransomware. Our cross-generational blend of modern techniques provides highly tuned endpoint protection that maximizes performance and effectiveness.
8.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Defender for Endpoint
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. Defender for Endpoint customers need to apply for the Microsoft Threat Experts managed threat hunting service to get proactive Targeted Attack Notifications and to collaborate with experts on demand. Experts on Demand is an add-on service. Targeted Attack Notifications are always included after you have been accepted into Microsoft Threat Experts managed threat hunting service.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Trellix
Trellix Endpoint Security
Protect and empower your workforce with an integrated security framework that protects every endpoint. Trellix (formerly McAfee Mvision) endpoint security solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep your organization safer and more resilient.
8.4
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
WatchGuard Technologies
Panda Endpoint Security
Our Cloud-native endpoint security integrates the technology and intelligence needed for advanced prevention, detection, containment and response to threats. It includes a full stack of integrated product options including encryption, patching, remote monitoring and management, and more.
8.3
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
BlackBerry Limited
BlackBerry Cyber Suite
Secure and protect your users and devices, even BYOD laptops and smartphones, with a solution that’s focused on earning trust across any endpoint and continuously validating that trust at every event or transaction.
8.1
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
