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Emotional Footprint Awards 2022

Unified Endpoint Management


SoftwareReviews names Cisco Meraki and Ivanti Neurons for UEM as Unified Endpoint Management Emotional Footprint Award Winners.


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Unified Endpoint Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Ivanti

Ivanti Neurons for UEM

Visibility into all your devices and automated actions.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 98% Positive
Badge Winner
10Reviews

Cisco Systems

Cisco Meraki

Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
25Reviews

Other Evaluated Vendors


Sophos

Sophos Mobile

Sophos Mobile Control manages and secures mobile devices, content, and applications with a user-centric approach that delivers the simplest experience for administrators and users.

8.4

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 88% Positive
22Reviews

IBM

IBM MaaS360

MaaS360 is an enterprise mobility management (EMM) platform that enables IT to deliver end-to-end security and management through the implementation of mobile device management, mobile application management, mobile content management, secure mail, secure browser, mobile expense management and laptop management.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 89% Positive
14Reviews

Microsoft Corporation

Microsoft Endpoint Manager

This approach allows you to simplify deployment and management, improve security, provide better end user experiences, and lower costs for your Windows devices. With modern management, you can now manage Windows 10 devices of all kinds, from desktop PCs to HoloLens and Surface Hubs, company-owned or employee-owned, as well as mobile devices using one management platform. Let’s take a closer look at why you should consider implementing a modern management approach for Windows devices in your organization.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 85% Positive
22Reviews

ManageEngine

ManageEngine Endpoint Central

Endpoint Central (formerly Desktop Central) is a unified endpoint management and security solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. It's a modern take on desktop management that can be scaled as per organizational needs.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 83% Positive
36Reviews

Citrix Systems, Inc.

Citrix Endpoint Management

XenMobile delivers mobile device management (MDM), mobile application management (MAM) and enterprise-grade productivity apps in one comprehensive solution. XenMobile enhances the user experience on BYO or corporate devices without compromising security.

8.0

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 80% Positive
27Reviews

Miradore

Miradore

Miradore is a cloud-based MDM platform that enables you to manage Android, Apple, and Windows devices smarter. With Miradore, you can stay up to date with your device fleet, automate device management across multiple operating systems, distribute business-critical apps, secure your company data, and provide remote support to your device users. Miradore has all the powerful features for efficient Android, Apple, and Windows management in a single, easy-to-use platform that scales to your needs.

7.7

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 76% Positive
10Reviews

VMware, Inc.

VMware Workspace ONE

VMware Workspace ONE is an intelligence-driven digital workspace platform that enables you to simply and securely deliver and manage any app on any device, anywhere.

7.1

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

6% Negative 74% Positive
30Reviews

For the full list of vendors in this space, click here.

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