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Emotional Footprint Awards 2022

Robotic Process Automation


SoftwareReviews names UiPath, Automation Anywhere, Automate, and Blue Prism Intelligent RPA Platform as Robotic Process Automation Emotional Footprint Award Winners.


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Robotic Process Automation

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


UiPath

UiPath

Create your own robot easily. UiPath Studio is a tool that enables you to design automation processes in a visual manner, through diagrams. UiPath Robot executes the processes built in Studio, as a human would. UiPath Orchestrator - a web application that enables you to deploy, schedule, monitor and manage Robots and processes.

9.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
314Reviews

Automation Anywhere

Automation Anywhere

Create software robots to automate any process end-to-end. Advance with cognitive bots that learn as they work, and analytics that can change the way you operate.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
82Reviews

Blue Prism

Blue Prism Intelligent RPA Platform

Blue Prism offers a genuine 3rd sourcing option – a scalable Enterprise Robotic Process Automation (RPA) platform that works alongside humans, increasing productivity, improving experience and delivering true operational agility. Blue Prism’s intelligent & Connected-RPA platform is designed for business users and developed for IT governance.

9.0

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
35Reviews

HelpSystems

Automate

Automate Robotic Process Automation Software: RPA plus BPA platform to comprehensively automate enterprise workflows. Automate Plus helps you take your automation efforts to the next level and build a better IT. Powerful enterprise-grade robotic process automation handles everything from repetitive administrative tasks to highly complex, mission-critical business operations. Centralize your automation efforts and easily integrate key business applications all in one place.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
61Reviews

Other Evaluated Vendors


G1ANT ROBOT LTD

G1ANT

Introducing G1ANT, the new-level RPA platform for enterprise and large-scale uses. It combines advanced extensibility, high performance, and world-class support to offer you a rock-solid base for business automation. Build highly efficient and automated end-to-end business processes.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 93% Positive
76Reviews

Microsoft Corporation

Microsoft Power Automate

Discover a better way to get things done across your organization through digital and robotic process automation. Build time-saving workflows into everything from individual tasks to large-scale systems with seamless integration using hundreds of prebuilt connectors.Enable everyone to build secure workflows with a no-code guided experience and cloud-based data loss prevention, identity, and access management services.

8.6

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

6% Negative 91% Positive
84Reviews

ElectroNeek

ElectroNeek

ElectroNeek, a Y Combinator company, is easy-to-use, fast and secure Robotic Process Automation platform, the first RPA that comes with an unlimited number of free bot licenses and built-in Orchestrator. It lets clients automate hundreds of attended and unattended processes and run them concurrently at no cost, paying only for developer seats. Its patent-pending 'Voodoo Interfaces' let users automatically fix bots when UI of automated environment changes, significantly decreasing the need for costly maintenance of RPA solutions.

8.5

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

5% Negative 89% Positive
25Reviews

Pegasystems Inc.

Pega Platform

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform. Trusted by global companies for rapid and scalable enterprise-wide, transformational deployments.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 91% Positive
29Reviews

For the full list of vendors in this space, click here.

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