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Emotional Footprint Awards 2022

Network Monitoring - Enterprise


SoftwareReviews names Progress WhatsUp Gold, ManageEngine OpManager, and LogicMonitor Platform as Network Monitoring - Enterprise Emotional Footprint Award Winners.


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Network Monitoring - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


ManageEngine

ManageEngine OpManager

Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.

8.8

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
57Reviews

Progress Software

Progress WhatsUp Gold

Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issues before users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
87Reviews

LogicMonitor

LogicMonitor Platform

Get monitoring up and running quickly with LogicMonitor’s automated SaaS-based platform.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 88% Positive
Badge Winner
31Reviews

Other Evaluated Vendors


Paessler

PRTG Network Monitor

Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need is contained in PRTG, no additional downloads are required.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 86% Positive
46Reviews

SolarWinds Inc

SolarWinds Network Performance Monitor

SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 84% Positive
76Reviews

Cisco Systems

Cisco Prime Infrastructure

Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 84% Positive
98Reviews

Micro Focus

Micro Focus Network Operations Management

Micro Focus Network Operations Management (NOM) provides management for enterprise networks, integrating capabilities to monitor fault, performance, configuration, and compliance of physical, virtual, and software defined network (SDN) infrastructure. NOM has the broadest and deepest multi-vendor support.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 81% Positive
44Reviews

Microsoft Corporation

Microsoft Systems Center Operations Manager

Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 82% Positive
128Reviews

IBM

IBM Netcool Operations Insight

Use IBM Netcool Operations Insight to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.

7.8

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 83% Positive
60Reviews

Riverbed Technology, Inc.

Riverbed Network Performance Management

Riverbed Network Performance Management makes it easy to monitor, troubleshoot, and analyze what’s happening across your hybrid network environment. With end-to-end visibility and actionable insights, you can quickly and proactively resolve any network-based performance issues.

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

5% Negative 81% Positive
20Reviews

Broadcom Inc.

DX NetOps

Get unified, scalable AI-driven network triage and automation for traditional, SDN and cloud networks

7.4

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 78% Positive
62Reviews

AdRem Software

AdRem NetCrunch

NetCrunch combines the monitoring of network infrastructure devices like: switches, routers and printers with the monitoring of servers, applications and virtualization hosts.

7.2

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

4% Negative 76% Positive
20Reviews

For the full list of vendors in this space, click here.

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