Emotional Footprint Awards 2021
IT Asset Management - Midmarket
SoftwareReviews names ManageEngine Desktop Central, ManageEngine AssetExplorer, Belarc BelManage, and Spiceworks Inventory Online as IT Asset Management - Midmarket Emotional Footprint Award Winners.
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IT Asset Management - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
ManageEngine
ManageEngine AssetExplorer
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
8.3
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Spiceworks
Spiceworks Inventory Online
All your IT, all in one place. Quickly collect and view detailed device information to help you troubleshoot user issues, stay ahead of potential device problems, and be ready for budget and audit talks about your devices. Stay in the know and breathe a sigh of relief knowing everything's as it should be.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
ManageEngine
ManageEngine Desktop Central
Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage, taking control of remote desktops, and more. It supports managing Windows, Mac and Linux operating systems.
7.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Belarc Inc
Belarc BelManage
BelManage automatically creates an accurate and up-to-date central repository (CMDB), consisting of detailed software, hardware, and security configurations.
7.8
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Other Evaluated Vendors
Broadcom Inc.
Symantec Asset Management Suite
Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.
7.6
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
ServiceNow
ServiceNow Asset Management
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
7.5
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Ivanti
Ivanti Neurons for ITAM
Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.
7.5
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Scalable Software Inc
Scalable Asset Vision
Asset Vision is purpose-built for next-generation IT asset management, including mobile devices, cloud services, virtualization, clustering, and cost optimization. Asset Vision is a suite of products built on a unified, Software as a Service (SaaS) platform. All modules in the suite look and feel identical. Data integration between the modules occurs transparently at the database level.
6.2
CX Score
CX
Score
+53
Net Emotional Footprint
Net Emotional
Footprint
69
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
