Emotional Footprint Awards 2021

Business Intelligence & Analytics - Midmarket


SoftwareReviews names Zoho Analytics, Dundas BI, and Microsoft Power BI as Business Intelligence & Analytics - Midmarket Emotional Footprint Award Winners.


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Business Intelligence & Analytics - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Zoho

Zoho Analytics

Zoho Analytics is a self-service BI and data analytics software that lets you analyze your data, create stunning data visualizations, and discover hidden insights in minutes.

8.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
53Reviews

Dundas Data Visualization

Dundas BI

Dundas BI gives you full control over your data so you can create stunning dashboards, embedded analytics and a personal user experience. Your business gets more than just data exploration, it gets the perfect delivery needed to act on it.

8.5

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
86Reviews

Microsoft

Microsoft Power BI

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization, or embed them in your app or website. Connect to hundreds of data sources and bring your data to life with live dashboards and reports.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

5% Negative 86% Positive
Badge Winner
247Reviews

Other Evaluated Vendors


QlikTech

Qlik Sense

Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. Built on Qlik’s unique Associative Engine, it supports a full range of users and use-cases across the life-cycle from data to insight – with self-service analytics, interactive dashboards, conversational analytics, custom and embedded analytics, mobile analytics, and reporting. The solution comes in three different editions - Qlik Sense Enterprise, Business, and Team. Qlik Sense can be deployed in the cloud or on-premises.

8.2

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 85% Positive
82Reviews

Sisense

Sisense

SiSense liberates data, empowers business users and frees IT by making it easy to do the difficult tasks of accessing, joining and visualizing data.

8.1

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 86% Positive
77Reviews

IBM

IBM Cognos Platform

The IBM® Cognos® platform is an open, enterprise-class platform that can provide your users with the business intelligence (BI) and performance management content they need to understand your business and help improve results.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 83% Positive
66Reviews

Yellowfin

Yellowfin

At Yellowfin we are passionate about making Business Intelligence easy. As an emerging software developer on the local and international scene, Yellowfin provides 100% web-based embeddable reporting and analytics.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

8% Negative 84% Positive
38Reviews

For the full list of vendors in this space, click here.

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