Emotional Footprint Awards 2020

Next Generation Firewall


SoftwareReviews names Forcepoint Next Generation Firewall, Cisco Firewall Series, and Fortinet Firewall Platform as Next Generation Firewall Emotional Footprint Award Winners.

Next Generation Firewall

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Forcepoint

Forcepoint Next Generation Firewall

Forcepoint NGFW provides consistent security, performance and operations across physical, virtual and cloud systems. It's designed from the ground up for high availability and scalability, as well as centralized management with full 360° visibility.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 89% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
18Reviews

Cisco Systems

Cisco Firewall Series

To protect your assets, you must see the users, applications, devices, and threats on your network and what they are doing. Our ASA 5500-X firewalls deliver the network visibility, superior protection, and greater automation you need to defend against today’s threats. The Cisco Firepower® NGFW (next-generation firewall) is the industry’s first fully integrated, threat-focused next-gen firewall with unified management. It uniquely provides advanced threat protection before, during, & after attacks.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
171Reviews

Fortinet

Fortinet Firewall Platform

FortiGate enterprise firewalls reduce complexity and improve overall security posture by providing full visibility into users, devices, applications and threats on the network, with the ability to apply advanced threat protection anywhere in the network.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 84% Positive