Emotional Footprint Awards 2020

Next Generation Firewall


SoftwareReviews names Forcepoint Next Generation Firewall, Cisco Firewall Series, and Fortinet Firewall Platform as Next Generation Firewall Emotional Footprint Award Winners.


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Next Generation Firewall

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Buyer's Guide View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Forcepoint

Forcepoint Next Generation Firewall

Forcepoint NGFW provides consistent security, performance and operations across physical, virtual and cloud systems. It's designed from the ground up for high availability and scalability, as well as centralized management with full 360° visibility.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
18Reviews

Cisco Systems

Cisco Firewall Series

To protect your assets, you must see the users, applications, devices, and threats on your network and what they are doing. Our ASA 5500-X firewalls deliver the network visibility, superior protection, and greater automation you need to defend against today’s threats. The Cisco Firepower® NGFW (next-generation firewall) is the industry’s first fully integrated, threat-focused next-gen firewall with unified management. It uniquely provides advanced threat protection before, during, & after attacks.

8.3

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
171Reviews

Fortinet

Fortinet Firewall Platform

FortiGate enterprise firewalls reduce complexity and improve overall security posture by providing full visibility into users, devices, applications and threats on the network, with the ability to apply advanced threat protection anywhere in the network.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 84% Positive
Badge Winner
33Reviews

Other Evaluated Vendors


Palo Alto Networks

Palo Alto Networks NGFW

We offer a full line of next-generation security appliances that range from the PA-200, designed for enterprise remote offices, to the PA-7050, which is a modular chassis designed for high-speed data centers. Our platform architecture is based on our single pass software engine and uses function-specific processing for networking, security, threat prevention, and management to deliver predictable performance.

8.0

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 82% Positive
41Reviews

Barracuda Networks

Barracuda NextGen / CloudGen Firewalls

Barracuda’s NextGen / CloudGen Firewalls are purpose-built to optimize network traffic flows in hybrid environments – adding intelligence that improves your network while securing it. Unlike traditional port-based firewalls, our firewalls are application-aware, enabling you to regulate application usage and prioritize network traffic.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 83% Positive
44Reviews

WatchGuard Technologies

WatchGuard Firewalls

WatchGuard offers the most comprehensive portfolio of security services, from traditional intrusion prevention, gateway antivirus, application control, spam prevention, and URL filtering, to more advanced services for protecting against evolving malware, ransomware, and data breaches. Each security service is delivered as an integrated solution within an easy-to-manage and cost-effective Firebox appliance.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 84% Positive
41Reviews

Sophos

Sophos XG Firewall

Sophos XG Firewall provides comprehensive next-generation firewall protection powered by deep learning and Synchronized Security. Offering unmatched insights, XG Firewall exposes hidden user, application, and threat risks on the network and is unique in its ability to respond automatically to security incidents by isolating compromised systems with Security Heartbeat.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 84% Positive
45Reviews

SonicWall

SonicWall Firewalls

SonicWall firewalls are your first line of defense against Internet security threats. Give ransomware the boot with the powerful sandbox technology of Capture Advanced Threat Protection (ATP). Dive deep into your packets without sacrificing speed thanks to SonicWall's patented Reassembly Free Deep Packet Inspection (RFDPI). The TZ Series represents some of the best small business firewalls of 2018, while the NSA Series is the perfect fit for enterprises, distributed environments, & data-heavy offices.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 81% Positive
52Reviews

Check Point Software Technologies

Check Point Next Generation Firewall

Check Point provides customers of all sizes with the latest data and network security protection in an integrated next generation firewall platform, reducing complexity and lowering the total cost of ownership.Your network is under constant threat. To secure it, you need the most advanced firewall protection. Check Point Next Generation Firewall identifies and controls applications by user and scans content to stop threats before they happen.

7.0

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

6% Negative 75% Positive
36Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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