Emotional Footprint Awards 2020

Network Monitoring


SoftwareReviews names Corvil Analytics, ManageEngine OpManager, Progress WhatsUp Gold, and Cisco Prime Infrastructure as Network Monitoring Emotional Footprint Award Winners.


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Network Monitoring

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


PICO

Corvil Analytics

Pico is a leading provider of technology services for the financial markets community. Pico provides a best-in-class portfolio of innovative, transparent, low-latency markets solutions coupled with an agile and expert service delivery model. Instant access to financial markets is provided via PicoNet™, a globally comprehensive network platform instrumented natively with Corvil Analytics and telemetry. Clients choose Pico when they want the freedom to move fast and create an operational edge in the fast-paced world of financial markets.

9.1

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
23Reviews

ManageEngine

ManageEngine OpManager

Introducing OpManager, the world's first truly integrated network management software for faster and smarter network management. It's out-of-the-box offers network monitoring, physical and virtual server monitoring, flow-based bandwidth analysis, firewall log analysis and archiving, configuration and change management, and IP address and switch port management, thereby providing all the visibility and control that you need over your network.

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
46Reviews

Progress Software

Progress WhatsUp Gold

Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issues before users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 84% Positive
Badge Winner
20Reviews

Cisco Systems

Cisco Prime Infrastructure

Cisco Prime Infrastructure provides complete lifecycle management of converged wired and wireless networks

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

5% Negative 83% Positive
Badge Winner
88Reviews

Other Evaluated Vendors


Microsoft

Microsoft Systems Center Operations Manager

Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 82% Positive
121Reviews

SolarWinds

SolarWinds Network Performance Monitor

SolarWinds® Network Performance Monitor (NPM) is powerful and affordable network monitoring software that enables you to quickly detect, diagnose, and resolve network performance problems & outages.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 82% Positive
60Reviews

Spiceworks

Spiceworks Network Monitor

Powerful, easy-to-use network monitoring software. Real-time status and alerts for your critical devices and services. Catch problems… before users even notice.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

2% Negative 79% Positive
20Reviews

Micro Focus

Micro Focus NOM

Micro Focus Network Operations Management (NOM) provides management for enterprise networks, integrating capabilities to monitor fault, performance, configuration, and compliance of physical, virtual, and software defined network (SDN) infrastructure. NOM has the broadest and deepest multi-vendor support.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 83% Positive
41Reviews

Paessler

PRTG Network Monitor

Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need is contained in PRTG, no additional downloads are required.

7.8

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 81% Positive
24Reviews

IBM

IBM Netcool Operations Insight

Use IBM Netcool Operations Insight to monitor and manage system and network applications on a variety of operating systems, track the availability and performance of your enterprise system, and get reports to track trends and troubleshoot problems.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

5% Negative 84% Positive
61Reviews

ConnectWise

ConnectWise Automate

ConnectWise Automate Solves IT Problems at the Speed of Business. Boost the effectiveness of your IT teams with flexible remote monitoring and management.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

9% Negative 79% Positive
27Reviews

Broadcom Inc.

Broadcom (CA) Network Monitoring

Network Operations Analytics from CA Technologies is a big data, converged network monitoring platform with full-stack analytics for assuring traditional and software-defined networks. This network monitoring software converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams

7.4

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 78% Positive
62Reviews

ExtraHop

ExtraHop Platform

The ExtraHop platform gives you access to valuable, real-time IT and business insights from wire data on your network that was previously untapped. ExtraHop is fast, open, programmable, and extensible so you can take charge of all that data in motion, reaping its value on your terms.

7.4

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

3% Negative 81% Positive
20Reviews

Nagios

Nagios XI

Nagios XI is a powerful monitoring system that enables organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Nagios XI monitors your entire IT infrastructure to ensure systems, applications, services, and business processes are functioning properly. In the event of a failure, Nagios can alert staff of the issue to begin remediation before outages affect business processes, end-users, or customers.

7.4

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

6% Negative 79% Positive
72Reviews

Zabbix

Zabbix

Zabbix is the ultimate enterprise-level software designed for monitoring availability and performance of IT infrastructure components.

7.2

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

10% Negative 77% Positive
28Reviews

Adrem Software

Adrem NetCrunch

NetCrunch combines the monitoring of network infrastructure devices like: switches, routers and printers with the monitoring of servers, applications and virtualization hosts.

7.2

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

4% Negative 76% Positive
20Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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