Emotional Footprint Awards 2020
Geographic Information Systems
SoftwareReviews names Maptitude and Hexagon Geospatial Solutions as Geographic Information Systems Emotional Footprint Award Winners.
Geographic Information Systems
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
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Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Caliper Corporation
Maptitude
Maptitude Geographic Information System (GIS) software gives you the tools, maps, and demographic data you need to analyze and understand how geography affects you and your business. Every day you have to contend with spreadsheets and databases filled with vast amounts of customer, employee, sales, facility, and territory data.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Hexagon
Hexagon Geospatial Solutions
Collect, process, and analyze geospatial data, and ultimately deliver usable information.
8.4
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
GE Grid Solutions LLC
Smallworld Core
This revolutionary, object-oriented, database-driven product provides a powerful, consistent architecture at the heart of many applications, such as those used for planning electric, gas and water distribution systems, designing telecommunications networks and evaluating strategic market opportunities.
8.2
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Esri
Esri ArcGIS
ArcGIS is your first step toward better, smarter decision making and a more efficient organization. Just about every problem and situation has a location aspect. Unlock the power of location with ArcGIS.
8.0
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Autodesk Inc
AutoCAD Map 3D
Incorporate geographic information system and CAD data with an industry-specific toolset for GIS and 3D mapping.
7.4
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Pitney Bowes
Pitney Bowes MapInfo
As a powerful 64-bit application with optional raster grid analysis capabilities, the world’s premier desktop mapping application lets you create, analyze and share spatial information like never before. Experience the latest releases and take GIS to new places.
7.2
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.