Emotional Footprint Awards 2020

Geographic Information Systems


SoftwareReviews names Maptitude and Hexagon Geospatial Solutions as Geographic Information Systems Emotional Footprint Award Winners.

Geographic Information Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Caliper Corporation

Maptitude

Maptitude Geographic Information System (GIS) software gives you the tools, maps, and demographic data you need to analyze and understand how geography affects you and your business. Every day you have to contend with spreadsheets and databases filled with vast amounts of customer, employee, sales, facility, and territory data.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
21Reviews

Hexagon

Hexagon Geospatial Solutions

Collect, process, and analyze geospatial data, and ultimately deliver usable information.

8.4

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

1% Negative 88% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
25Reviews

Other Evaluated Vendors


GE Grid Solutions LLC

Smallworld Core

This revolutionary, object-oriented, database-driven product provides a powerful, consistent architecture at the heart of many applications, such as those used for planning electric, gas and water distribution systems, designing telecommunications networks and evaluating strategic market opportunities.

8.2

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

1% Negative 89% Positive
13Reviews

Esri

Esri ArcGIS

ArcGIS is your first step toward better, smarter decision making and a more efficient organization. Just about every problem and situation has a location aspect. Unlock the power of location with ArcGIS.

8.0

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

4% Negative 84% Positive
45Reviews

Autodesk Inc

AutoCAD Map 3D

Incorporate geographic information system and CAD data with an industry-specific toolset for GIS and 3D mapping.

7.4

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

5% Negative 81% Positive
38Reviews

Pitney Bowes

Pitney Bowes MapInfo

As a powerful 64-bit application with optional raster grid analysis capabilities, the world’s premier desktop mapping application lets you create, analyze and share spatial information like never before. Experience the latest releases and take GIS to new places.

7.2

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

5% Negative 80% Positive
25Reviews

For the full list of vendors in this space, click here.

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