Emotional Footprint Awards 2020

Big Data


SoftwareReviews names IBM Digital Insights and Amazon Web Services Big Data as Big Data Emotional Footprint Award Winners.

Big Data

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


IBM

IBM Digital Insights

IBM Digital Insights is our data and analytics solution-as-a-service for data strategy and governance in a hybrid multicloud environment. A multi-tiered framework of capabilities focused on flexibility and portability, IBM Digital Insights helps you accelerate your business insights and customer knowledge, using data across any cloud. Explore these tabs to learn more about each layer in the framework.

8.3

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 86% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
25Reviews

Amazon.com

Amazon Web Services Big Data

Amazon Web Services provides a broad range of services to help you build and deploy Big Data applications quickly and easily. AWS gives you fast access to flexible and low cost IT resources, so you can rapidly scale virtually any big data application including data warehousing, clickstream analytics, fraud detection, recommendation engines, event-driven ETL, serverless computing, and internet-of-things processing.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 87% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
72Reviews

Other Evaluated Vendors


Microsoft

Microsoft Azure Synapse Analytics

Azure Synapse is a limitless analytics service that brings together enterprise data warehousing and Big Data analytics. It gives you the freedom to query data on your terms, using either serverless or provisioned resources—at scale. Azure Synapse brings these two worlds together with a unified experience to ingest, prepare, manage, and serve data for immediate BI and machine learning needs.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 85% Positive
44Reviews

Cloudera , Inc.

Cloudera Data Platform

Cloudera offers the highest performance and lowest cost platform for using data to drive better business outcomes. Powered by the world’s most popular Apache Hadoop distribution, Cloudera Enterprise lets you focus on results.

8.1

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 84% Positive
30Reviews

SAS Institute Inc.

SAS Big Data Analytics

Big data analytics examines large amounts of data to uncover hidden patterns, correlations and other insights. With today’s technology, it’s possible to analyze your data and get answers from it almost immediately – an effort that’s slower and less efficient with more traditional business intelligence solutions.

7.6

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

10% Negative 81% Positive
12Reviews

Micro Focus

Micro Focus Vertica

With Micro Focus Vertica, your queries will run 50-1,000x faster than any data warehouse or database technology. It’s proven to run at petabyte-scale and gives you complete openness to use any BI/ETL tool, run as SQL on Hadoop, and leverage scalable predictive analytics and a comprehensive library of built-in analytical functions.

7.6

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

11% Negative 81% Positive
10Reviews

For the full list of vendors in this space, click here.