Emotional Footprint Awards 2020
Application Performance Management
SoftwareReviews names Germain APM, Stackify Retrace, SolarWinds AppOptics, IBM Cloud App Management, and Radware Alteon Analytics as Application Performance Management Emotional Footprint Award Winners.
Application Performance Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
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Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Germain Software
Germain APM
The best and the cheapest! User, Process and Technology (software, hardware, network) uptime and performance monitoring, issue root-cause analysis (down to the transaction, code, sql, component, etc), and unlimited Automation platform (Alert, auto-resolution, auto-data update, auto-restart of technology, synthetic clicks, python/shell/perl...script execution, sql execution, etc), real-time, 24x7 and our help for free.
8.8
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Stackify
Stackify Retrace
Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.
8.4
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
SolarWinds
SolarWinds AppOptics
Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX