Emotional Footprint Awards 2020

Application Performance Management


SoftwareReviews names Germain APM, Stackify Retrace, SolarWinds AppOptics, IBM Cloud App Management, and Radware Alteon Analytics as Application Performance Management Emotional Footprint Award Winners.

Application Performance Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Germain Software

Germain APM

The best and the cheapest! User, Process and Technology (software, hardware, network) uptime and performance monitoring, issue root-cause analysis (down to the transaction, code, sql, component, etc), and unlimited Automation platform (Alert, auto-resolution, auto-data update, auto-restart of technology, synthetic clicks, python/shell/perl...script execution, sql execution, etc), real-time, 24x7 and our help for free.

8.8

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 95% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
54Reviews

Stackify

Stackify Retrace

Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.

8.4

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

0% Negative 89% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
31Reviews

SolarWinds

SolarWinds AppOptics

Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.

8.3

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 87% Positive