Emotional Footprint Awards 2020
Application Performance Management
SoftwareReviews names Germain APM, Stackify Retrace, SolarWinds AppOptics, IBM Cloud App Management, and Radware Alteon Analytics as Application Performance Management Emotional Footprint Award Winners.
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Application Performance Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Germain Software
Germain APM
The best and the cheapest! User, Process and Technology (software, hardware, network) uptime and performance monitoring, issue root-cause analysis (down to the transaction, code, sql, component, etc), and unlimited Automation platform (Alert, auto-resolution, auto-data update, auto-restart of technology, synthetic clicks, python/shell/perl...script execution, sql execution, etc), real-time, 24x7 and our help for free.
8.8
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Stackify
Stackify Retrace
Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.
8.4
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
SolarWinds
SolarWinds AppOptics
Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
IBM
IBM Cloud App Management
IBM® Cloud App Management (APM) is an IT service management software designed to efficiently monitor, analyze and manage cloud, on-premises and hybrid applications and IT infrastructure. IBM's application performance management solutions can identify bottlenecks and quickly detect the root cause of your application performance problems.
8.2
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Radware
Radware Alteon Analytics
Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.
8.1
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Other Evaluated Vendors
Microsoft
Microsoft Application Insights
Get rich performance monitoring, powerful alerting, and easy-to-consume dashboards to help ensure your applications are available and performing as you expect. Quickly see if you have a problem, how many customers are affected, and perform a root cause analysis to find and fix the issue.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Micro Focus
Micro Focus APM
Micro Focus APM solutions provide a 360° view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. Micro Focus Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile.
8.0
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Dynatrace
Dynatrace
Dynatrace application performance management monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.
7.9
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Splunk
Splunk Application Performance Insights
Splunk ITSI provides a view of the high-level health and performance of applications and services. It also lets you dive deeper in investigations to helps predict outages and find the root cause of a problem faster. With machine learning capabilities, you can detect patterns to help baseline and automatically adapt behaviors for better monitoring and incident prediction.
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
New Relic, Inc.
New Relic APM
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
7.7
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Broadcom Corporation
Broadcom Technologies APM (CA)
CA Technologies Application Performance Management solution is a performance monitoring tools you need to get ahead of customer expectations and create apps that not only meet, but exceed the expectations of your users. It’s the comprehensive visibility and control you need to find and fix performance issues, consistently optimize your apps and make customers happy.
7.6
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Cisco Systems
AppDynamics
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
7.4
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
