Emotional Footprint Awards 2019

Application Performance Management


SoftwareReviews names SolarWinds AppOptics, IBM Cloud App Management, Radware App Monitoring, and Dynatrace as Application Performance Management Emotional Footprint Award Winners.


View Category

Application Performance Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Report View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


SolarWinds

SolarWinds AppOptics

Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.

8.3

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
40Reviews

IBM

IBM Cloud App Management

IBM® Cloud App Managementt (APM) is an IT service management software designed to efficiently monitor, analyze and manage cloud, on-premises and hybrid applications and IT infrastructure. IBM's application performance management solutions can identify bottlenecks and quickly detect the root cause of your application performance problems.

8.1

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 87% Positive
Badge Winner
96Reviews

Radware

Radware App Monitoring

Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 84% Positive
Badge Winner
15Reviews

Dynatrace

Dynatrace

Dynatrace application performance management monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.

7.9

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

3% Negative 86% Positive
Badge Winner
24Reviews

Other Evaluated Vendors


Micro Focus

Micro Focus APM

Micro Focus APM solutions provide a 360° view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. Micro Focus Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile.

7.8

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

4% Negative 87% Positive
28Reviews

Microsoft

Microsoft Application Insights

Get rich performance monitoring, powerful alerting, and easy-to-consume dashboards to help ensure your applications are available and performing as you expect. Quickly see if you have a problem, how many customers are affected, and perform a root cause analysis to find and fix the issue.

7.7

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

4% Negative 85% Positive
142Reviews

Splunk

Splunk Application Performance Insights

Splunk ITSI provides a view of the high-level health and performance of applications and services. It also lets you dive deeper in investigations to helps predict outages and find the root cause of a problem faster. With machine learning capabilities, you can detect patterns to help baseline and automatically adapt behaviors for better monitoring and incident prediction.

7.6

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

3% Negative 79% Positive
22Reviews

New Relic

New Relic APM

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

7.5

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

73

Value Index

VALUE INDEX

5% Negative 82% Positive
29Reviews

Broadcom Corporation

Broadcom Technologies APM (CA)

CA Technologies Application Performance Management solution is a performance monitoring tools you need to get ahead of customer expectations and create apps that not only meet, but exceed the expectations of your users. It’s the comprehensive visibility and control you need to find and fix performance issues, consistently optimize your apps and make customers happy.

7.2

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

6% Negative 80% Positive
24Reviews

Cisco Systems

AppDynamics

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

7.0

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

68

Value Index

VALUE INDEX

4% Negative 77% Positive
26Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com