Emotional Footprint Awards 2019

Application Performance Management


Software Reviews names SolarWinds AppOptics, IBM Cloud App Management, Radware App Monitoring, and Dynatrace as Application Performance Management Emotional Footprint Award Winners.

Application Performance Management

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


SolarWinds

SolarWinds AppOptics

Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.

8.3

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

2% Negative 89% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
40Reviews

IBM

IBM Cloud App Management

IBM® Cloud App Managementt (APM) is an IT service management software designed to efficiently monitor, analyze and manage cloud, on-premises and hybrid applications and IT infrastructure. IBM's application performance management solutions can identify bottlenecks and quickly detect the root cause of your application performance problems.

8.1

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 87% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
96Reviews

Radware

Radware App Monitoring

Radware's Application Performance Monitoring (APM) allows you to detect application performance issues – before your customer does. Application Performance Monitoring ensures Web application performance meets your customer's expectations and consistently delivers their business SLA.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 84% Positive