Data Quadrant Awards 2022
Business Instant Messaging - Midmarket
SoftwareReviews names Talkspirit, Hive, Mattermost, and Flock as Business Instant Messaging - Midmarket Data Quadrant Award Winners.
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Business Instant Messaging - Midmarket
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Talkspirit
Talkspirit
Talkspirit is a collaboration platform 100% made in Europe that modernizes your internal communication, simplifies information sharing and streamlines collaboration. The platform brings together all the features your teams need to communicate and work more effectively: chat, video conferencing, secure drive, document sharing and co-editing, internal directory, groups, news feeds, welcome portal, checklists, integrations. With Talkspirit you can simplify information-sharing, energize conversations and facilitate collaborative work among your teams.
9.2
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
94%
Likeliness to
Recommend
Likeliness
to Recommend
Hive
Hive
Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.
9.2
Composite
Score
Composite
Score
+99
Emotional
Footprint
Emotional
Footprint
94%
Likeliness to
Recommend
Likeliness
to Recommend
Mattermost Inc
Mattermost
Mattermost is a flexible, open source messaging platform that enables secure team collaboration.
9.0
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Flock
Flock
Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.
8.9
Composite
Score
Composite
Score
+98
Emotional
Footprint
Emotional
Footprint
89%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Mattermost
Breadth of Features
Talkspirit
Business Value Created
Talkspirit
Ease of Customization
Mattermost
Ease of Data Integration
Talkspirit
Ease of IT Administration
Mattermost
Ease of Implementation
Talkspirit
Product Strategy and Rate of Improvement
Hive
Quality of Features
Hive
Usability and Intuitiveness
Talkspirit
Vendor Support
Mattermost
Vendor Capability Awards
Availability and Quality of Training
Mattermost
Breadth of Features
Talkspirit
Business Value Created
Talkspirit
Ease of Customization
Mattermost
Ease of Data Integration
Talkspirit
Ease of IT Administration
Mattermost
Ease of Implementation
Talkspirit
Product Strategy and Rate of Improvement
Hive
Quality of Features
Hive
Usability and Intuitiveness
Talkspirit
Vendor Support
Mattermost
Other Evaluated Vendors
Workplace from Meta
Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.
8.6
Composite
Score
Composite
Score
+95
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Unify
Circuit
Circuit is everything your teams need to communicate in a single app. It’s voice, video, screen share, chat, and file sharing. It’s collaboration made simple. Circuit improves teamwork by combining audio, video and screen-share with persistent messaging and content sharing in a single experience.
8.2
Composite
Score
Composite
Score
+88
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
Salesforce.com Inc
Salesforce Chatter
Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
8.1
Composite
Score
Composite
Score
+86
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Zoho
Zoho Cliq
Zoho Cliq simplifies your team communication with organized conversations, information that's easy to find and by connecting to the tools you love.
8.0
Composite
Score
Composite
Score
+85
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Rocket.Chat
Rocket.Chat
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
7.8
Composite
Score
Composite
Score
+70
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.
