Data Quadrant Awards 2020

Food & Beverage POS Systems


SoftwareReviews names Digital Dining, Restaurant Manager, NCR Aloha POS, and InfoGenesis POS as Food & Beverage POS Systems Data Quadrant Award Winners.


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Food & Beverage POS Systems

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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Food & Beverage POS Systems Data Quadrant

Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Heartland

Digital Dining

Digital Dining's Point of Sale Software does a lot, it's simple to use and goes way beyond the basics.

8.2

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

77%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
10Reviews

Shift4 Payments

Restaurant Manager

Restaurant Manager's Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.

8.1

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
17Reviews

NCR

NCR Aloha POS

With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.

7.3

Composite
Score

Composite
Score

+73

Emotional
Footprint

Emotional
Footprint

74%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
43Reviews

Agilysys

InfoGenesis POS

The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.

7.1

Composite
Score

Composite
Score

+64

Emotional
Footprint

Emotional
Footprint

83%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
14Reviews

Vendor Capability Awards


Availability and Quality of Training

Digital Dining

Badge Winner

Breadth of Features

Restaurant Manager

Badge Winner

Business Value Created

Digital Dining

Badge Winner

Ease of Customization

Restaurant Manager

Badge Winner

Ease of Data Integration

Digital Dining

Badge Winner

Ease of IT Administration

Restaurant Manager

Badge Winner

Ease of Implementation

Restaurant Manager

Badge Winner

Product Strategy and Rate of Improvement

Digital Dining

Badge Winner

Quality of Features

Restaurant Manager

Badge Winner

Usability and Intuitiveness

Digital Dining

Badge Winner

Vendor Support

Restaurant Manager

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Digital Dining


Breadth of Features

Restaurant Manager


Business Value Created

Digital Dining


Ease of Customization

Restaurant Manager


Ease of Data Integration

Digital Dining


Ease of IT Administration

Restaurant Manager


Ease of Implementation

Restaurant Manager


Product Strategy and Rate of Improvement

Digital Dining


Quality of Features

Restaurant Manager


Usability and Intuitiveness

Digital Dining


Vendor Support

Restaurant Manager


Other Evaluated Vendors


Cake Corporation

Cake POS

CAKE, from Sysco is a fully integrated restaurant technology, from point of sale (POS) to wait list management and online ordering. CAKE makes running your restaurant easier.

7.0

Composite
Score

Composite
Score

+75

Emotional
Footprint

Emotional
Footprint

53%

Likeliness to
Recommend

Likeliness
to Recommend

10Reviews

Squirrel Systems

Squirrel POS

Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind

6.7

Composite
Score

Composite
Score

+71

Emotional
Footprint

Emotional
Footprint

64%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

Oracle

MICROS Simphony POS

Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.

6.3

Composite
Score

Composite
Score

+53

Emotional
Footprint

Emotional
Footprint

68%

Likeliness to
Recommend

Likeliness
to Recommend

34Reviews

Oracle

MICROS 9700 HMS

Thousands of restaurants, bars, coffee shops, stadiums, theme parks, and other food and beverage operations around the world are using Oracle point-of-sale (POS) platforms to optimize the guest experience.

6.2

Composite
Score

Composite
Score

+43

Emotional
Footprint

Emotional
Footprint

70%

Likeliness to
Recommend

Likeliness
to Recommend

14Reviews

Volante Systems

Volante POS

Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..

3.8

Composite
Score

Composite
Score

+16

Emotional
Footprint

Emotional
Footprint

51%

Likeliness to
Recommend

Likeliness
to Recommend

11Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). The top 5 vendors in a software category are eligible for awards pending composite scores achieve a sufficiently high satisfaction threshold.

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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