Google

Google Analytics

9.0 /10

618 Reviews Write a Review

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What is Google Analytics?

Get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

90 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative

4% Neutral

95% Positive

Pros

Performance Enhancing
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 86

Device and Browser Analytics

Audience Segmentation

Audience Demographics

Paid Search Integration

Conversion Analysis

Search Engine Optimization

Data Visualization

Customer Value Analysis

Customer Journey Modelling

Social Media Analytics

API Framework

Vendor Capability Ratings

Average 83

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.6

View Google Analytics in this category (opens in a new tab)

Customer Intelligence

Score 8.4

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Sacide T.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

The Most Amazing Web Analytics Tool

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

I think we will need google analytics all the time for web analytics and and this tool is second to none.

What is your favorite aspect of this product?

It's best to see all social media traffic represented mostly on Google Analytics tool.

What do you dislike most about this product?

I believe the transition to GA4 somehow was not necessary and we miss a lot of important information there.

What recommendations would you give to someone considering this product?

Altough we have this tool from 2006, the people who knows it truly are hard to come by, that's why I would suggest to learn the tool at it's best.

Pros

Client Friendly Policies
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Berkay A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Inside Sales Rep

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

Comprehensive features

What is your favorite aspect of this product?

customization and reporting

What do you dislike most about this product?

Conversion tracking implementations and updates are too complicated to be followed

What recommendations would you give to someone considering this product?

Make sure to understand what kind of technical integrations you are going to need

Pros

Helps Innovate
Performance Enhancing
Respectful
Fair

Ipek Nil B.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Still Amazing Product

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

I think this tool does not have any competitors at all, it is simply the best one.

What is your favorite aspect of this product?

I like the way that Google Analytics 4 collects more and more traffic information accurately.

What do you dislike most about this product?

I do not want like the design of GA4 because it is more complex than GA universal.

What recommendations would you give to someone considering this product?

I would recommend them to get GA4 trainings as much as possible.

Pros

Effective Service
Fair
Continually Improving Product
Reliable

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Analytics Ratings

90 Likeliness to Recommend

98 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

A/B Testing

Customer Intelligence

Google Analytics Reviews

Sacide T.

The Most Amazing Web Analytics Tool

Likeliness to Recommend

Pros

Berkay A.

Inside Sales Rep

Likeliness to Recommend

Pros

Ipek Nil B.

Still Amazing Product

Likeliness to Recommend

Pros

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Elastic Observability

Feature Ratings

Device and Browser Analytics

Audience Segmentation

Audience Demographics

Paid Search Integration

Conversion Analysis

Search Engine Optimization

Data Visualization

Customer Value Analysis

Customer Journey Modelling

Social Media Analytics

API Framework

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support