Gong
9.1 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Artificial Intelligence Engine

87

Role-Based Access

87

Dashboards and Reporting

86

Application Integration

86

Conversation Coaching

86

Mobile Support

85

Pipeline Visibility

84

Audio Transcription

83

Vendor Capability Ratings

Average 86

Business Value Created

89

Quality of Features

89

Breadth of Features

88

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of IT Administration

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

82

Gong Reviews

Jorge A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Interactions with customers they improve.

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.

What is your favorite aspect of this product?

Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.

What do you dislike most about this product?

Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.

What recommendations would you give to someone considering this product?

I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.

What is your favorite aspect of this product?

The AI functionality recommendations after each call.

What do you dislike most about this product?

Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.

What recommendations would you give to someone considering this product?

Incredible product, but might be a bit too much for a small high volume SMB sales team.

Pros

  • Unique Features
  • Reliable
  • Trustworthy
  • Effective Service

Cons

  • Vendor's Interest First
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Essential tool for sales insights and action

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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