What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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98 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scenario Analysis
Dashboard
Visual Pipeline Monitoring
Predictive Sales Forecasting
Data Ingestion and Interoperability
Artificial Intelligence-Based Insights
Collaboration
Territory Analytics and Management
Predictive Time-Series Reporting & Analytics
Pipeline Planning
Intelligent Alerts and Notifications
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Data Integration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Also Featured in...
Gong Reviews
Jorge A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Interactions with customers they improve.
Likeliness to Recommend
What differentiates Gong from other similar products?
Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.
What is your favorite aspect of this product?
Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.
What do you dislike most about this product?
Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.
What recommendations would you give to someone considering this product?
I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kyle B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Very powerful software, but can a bit overwhelming
Likeliness to Recommend
What differentiates Gong from other similar products?
Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.
What is your favorite aspect of this product?
The AI functionality recommendations after each call.
What do you dislike most about this product?
Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.
What recommendations would you give to someone considering this product?
Incredible product, but might be a bit too much for a small high volume SMB sales team.
Pros
- Unique Features
- Reliable
- Trustworthy
- Effective Service
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Essential tool for sales insights and action
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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