Gong.io

Gong

Composite Score

7.7 /10

CX Score

8.0 /10

18 Reviews Write a Review

Claim Software

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

6% Negative

5% Neutral

89% Positive

Pros

Efficient Service
Effective Service
Altruistic
Continually Improving Product

Feature Ratings

Average 76

Internal Sales Collaboration

CRM Integration

Call Management

Pipeline Management

Next-Best-Action Recommendations

Conversation Coaching

E-Mail Integration

Workflow Automation

Sales Analytics

Omnichannel Campaign Management

Dialer Integration

Vendor Capability Ratings

Average 80

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 9.1

View Gong in this category (opens in a new tab)

Sales Coaching

Score 8.4

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.3

View Gong in this category (opens in a new tab)

Gong Reviews

Lydia W.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Great execution of an unnecessary product

Likeliness to Recommend

4 /10

What differentiates Gong from other similar products?

It's functionality is impressive! Truly the best in class and easier to deploy than other competitors.

What is your favorite aspect of this product?

The deal board is well visualized and incredibly helpful.

What do you dislike most about this product?

Asynchronous coaching and giving feedback to reps without them being there to engage in a discussion about it didn't lift rep performance the way we thought it would.

What recommendations would you give to someone considering this product?

Give coaching to your team in person, not asynchronously.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Less Performance Enhancing
Less Productive

Mark R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product that I would highly recommend!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It's a robust call management platform which gives insights into calls and now has great AI summaries as well

What is your favorite aspect of this product?

The ease of use to listen to calls and create snippets and send them to customers when needed.

What do you dislike most about this product?

I think they're trying to do too much, focus on what makes them great.

What recommendations would you give to someone considering this product?

Ensure that your getting your full ROI

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mike Y.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to implement and breadth of features

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Gong has a breadth of features and strong analytics for CI

What is your favorite aspect of this product?

The ease of use for an end user - from an admin side it's a relatively easy implementation

What do you dislike most about this product?

The vendor needs to come with more use cases and workflows to leverage all the features

What recommendations would you give to someone considering this product?

invest in sales enablement for a product like this - additionally you'll want leadership buy-in top-down

Pros

Continually Improving Product
Unique Features
Efficient Service
Effective Service

Gong

What is Gong?

Company Details

Need Assistance?

Gong Ratings

87 Likeliness to Recommend

94 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Sales Coaching

Sales Analytics

Gong Reviews

Lydia W.

Great execution of an unnecessary product

Likeliness to Recommend

Pros

Cons

Mark R.

Fantastic product that I would highly recommend!

Likeliness to Recommend

Pros

Mike Y.

Easy to implement and breadth of features

Likeliness to Recommend

Pros

Feature Ratings

Internal Sales Collaboration

CRM Integration

Call Management

Pipeline Management

Next-Best-Action Recommendations

Conversation Coaching

E-Mail Integration

Workflow Automation

Sales Analytics

Omnichannel Campaign Management

Dialer Integration

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Ease of Implementation

Ease of Customization