Gong
9.1 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative
6% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Reliable
  • Helps Innovate

Feature Ratings

Average 87

Call Recording

93

Call Analytics

88

Manager Annotation and Feedback

88

Artificial Intelligence Engine

87

Role-Based Access

87

Dashboards and Reporting

86

Application Integration

86

Conversation Coaching

86

Mobile Support

85

Pipeline Visibility

84

Audio Transcription

83

Vendor Capability Ratings

Average 86

Business Value Created

89

Quality of Features

89

Breadth of Features

88

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Ease of IT Administration

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of Customization

82

Gong Reviews

Michael W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

a tool that helps to drive sales faster

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

ease of use and the analytics

What is your favorite aspect of this product?

the integration with our crm/erp

What do you dislike most about this product?

nothing that I'd change

What recommendations would you give to someone considering this product?

it works best if fully integrated in your sales process. good for training new hires, great for sharing engagements with the larger team!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Nick B.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

No idea how much I needed this tool to succeed

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong has a very intuitive interface that allows you to easily figure things out, without a whole lot of training. It's one of those products that I continuously come back to in order to be the best version of my professional self I can be. It helps my customers have a better experience.

What is your favorite aspect of this product?

I love the audio transcription. It's absolutely incredible and allows me to quickly search for things that I said. Whenever I say things like "Great! I'm going to send you..." it easily allows me to search and recap the things I promised to send. It's a procrastinator's DREAM tool.

What do you dislike most about this product?

The only thing I don't like is that the audio transcription can SOMETIMES be a bit off, but that's mostly due to Zoom, internet connections, and SaaS companies having fun names that aren't in the dictionary.

What recommendations would you give to someone considering this product?

Don't even bother looking at competitors. Gong is the only thing you'll need. They have it all figured out, and the tool will allow you to be a better professional, and allow you to give your clients and prospects the customer experience they deserve.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jenna M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Gong is a great product! Very happy with it :)

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I really haven't seen anything like Gong! This is the first time I have used a call recording tool, and I do not have any complaints.

What is your favorite aspect of this product?

I love that it provides action items after my calls. It's also been really helpful as I've only been with the company for a few months. We have a whole library of calls, or I can easily search a specific call if I'm looking to listen to a peer's call to learn how to run the conversation.

What do you dislike most about this product?

The only thing I've noticed is that the audio transcript is not always 100% accurate, but it is clear enough that I can gather any insights I need from it.

What recommendations would you give to someone considering this product?

I would definitely recommend taking advantage of the tool as much as possible! It's been so valuable to me so far, and I would highly recommend a tool like Gong.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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