<turbo-stream action="update" target="offerings-list"><template><div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-y-4">
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/avaya-infinity-platform?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Avaya Infinity Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5517/original/avaya_logo.png?1651512089" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Avaya X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Avaya">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Avaya LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/avaya">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Avaya Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.avaya.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/avaya-infinity-platform?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Avaya Infinity Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5517/original/avaya_logo.png?1651512089" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Avaya</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/avaya-infinity-platform?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Avaya Infinity Platform</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Avaya X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Avaya">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Avaya LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/avaya">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Avaya Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.avaya.com">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 88.0% 0, 88.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.8</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-900" style="clip-path: polygon(0 0, 90.0% 0, 90.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">9.0</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/avaya-infinity-platform?c_id=355#reviews">73 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/avaya-infinity-platform/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5517">Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-5517" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Avaya Infinity Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Avaya Infinity Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050162&amp;category_id=355&amp;contactable_id=14204&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5517&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="0G_7-YuD5l8f8Cc6tT8JcPraDhw53Pe2QCAnDlEeoC5wF89nYQ9UYGorJ2tp8MqAsjQVtV1cf4Te30GdzkhbJg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14204" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Avaya Infinity Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Avaya Infinity Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050162&amp;category_id=355&amp;contactable_id=14204&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5517&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="UNhiDyDd5TMgPbS9IrgStqWwqgmFL2czDvLf2YBPlXPwoFaRylFXDFXmtOz-d9FG7V6xoOGv7wGQDblKHxluew" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14204" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-5517" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-5517" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Client Friendly Policies
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Caring
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn2.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2025-eb559fd7025ffdf351735d8cf2efe5cdfce34b3351877666485b4997ef20c21f.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/ujet-ccaas?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="UJET CCaaS" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9379/original/ujet-600px-logo.png?1698877710" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="Ujet LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/ujetcx">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ujet Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.ujet.cx">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/ujet-ccaas?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="UJET CCaaS" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9379/original/ujet-600px-logo.png?1698877710" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Ujet</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/ujet-ccaas?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">UJET CCaaS</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  
  <li>
    <a title="Ujet LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/ujetcx">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Ujet Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.ujet.cx">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 86.0% 0, 86.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 88.0% 0, 88.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.8</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/ujet-ccaas?c_id=355#reviews">33 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/ujet-ccaas/review/new?c_id=355" target="_blank">
                
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Write a Review
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          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9379">UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-9379" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

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          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="UJET CCaaS - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="UJET CCaaS" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050163&amp;category_id=355&amp;contactable_id=14235&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=9379&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="T1ynMMt6PIOCQWqo5F6eI3RGIvSC9DGMl3IWBi9AIRnvJJOuIfaOvPeaavk4kV3TPKg5XeZ0ub4JjXCVsBbaEQ" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14235" autocomplete="off" /></form>
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      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="UJET CCaaS - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="UJET CCaaS" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050163&amp;category_id=355&amp;contactable_id=14235&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=9379&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="ln7l55ImgHE1rUCuheeVl9HzfgR_zDuosNdLm6vDquw2BtF5eKoyTkB2QP9ZKFZnmR1lrRtMs5ouKC0INJVR5A" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14235" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-9379" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-9379" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Altruistic
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Generous Negotitation
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn2.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2025-eb559fd7025ffdf351735d8cf2efe5cdfce34b3351877666485b4997ef20c21f.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/five9-intelligent-cx-platform?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Five9 Intelligent CX Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5557/original/Five9-logo-2025-R-blue_1.32.23%E2%80%AFPM.png?1742304464" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Five9 X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Five9">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Five9 LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/five9">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Five9 Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.five9.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/five9-intelligent-cx-platform?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Five9 Intelligent CX Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5557/original/Five9-logo-2025-R-blue_1.32.23%E2%80%AFPM.png?1742304464" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Five9</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/five9-intelligent-cx-platform?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Five9 Intelligent CX Platform</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Five9 X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Five9">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Five9 LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/five9">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Five9 Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.five9.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 85.0% 0, 85.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 86.0% 0, 86.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/five9-intelligent-cx-platform?c_id=355#reviews">92 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/five9-intelligent-cx-platform/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5557">Five9 Intelligent CX Platform Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-5557" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Five9 Intelligent CX Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Five9 Intelligent CX Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050164&amp;category_id=355&amp;contactable_id=14222&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5557&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="T0ACop_BEdLEy3rivc1LblcDshYtoHjABbs7c1DHJ_HvODY8dU2j7bEQerNhAoieH-2pv0kg8PKbRF3gz5Hc-Q" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14222" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Five9 Intelligent CX Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Five9 Intelligent CX Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050164&amp;category_id=355&amp;contactable_id=14222&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5557&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="MokkX2HkN3xOHwHAQiWTPTPKXk25Pevdb7FTMLUgHmSS8RDBi2iFQzvEAZGe6lDNeyRF5N29Y-_xTjWjKnblbA" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14222" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-5557" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-5557" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Caring
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Acts with Integrity
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2024-ffbb6281d578947fe85be8a8902576549a6d8bff11b3e668f3a21ccb855a523d.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/nice-cxone-mpower-platform?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="NiCE CXone Mpower Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2374/original/NICE_logo.png?1772469446" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="NICE Ltd X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@NICELtd">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="NICE Ltd LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/nice-systems">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="NICE Ltd Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.nice.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/nice-cxone-mpower-platform?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="NiCE CXone Mpower Platform" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2374/original/NICE_logo.png?1772469446" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">NICE Ltd</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/nice-cxone-mpower-platform?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">NiCE CXone Mpower Platform</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="NICE Ltd X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@NICELtd">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="NICE Ltd LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/nice-systems">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="NICE Ltd Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.nice.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 84.0% 0, 84.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.4</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 85.0% 0, 85.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2374">NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time.  Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.</p>

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              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="NiCE CXone Mpower Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="NiCE CXone Mpower Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050165&amp;category_id=355&amp;contactable_id=14226&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2374&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
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            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="NiCE CXone Mpower Platform - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="NiCE CXone Mpower Platform" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050165&amp;category_id=355&amp;contactable_id=14226&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2374&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
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            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


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          <div id="pros-cons-2374" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Acts with Integrity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Fair
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Trustworthy
</li>
</ul>
</div>
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        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
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            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2025-b3051d5be217ce18885f8c5262768bec1a6a99560e094ee41a425bcb41c2cd08.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/8x8-contact-center?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="8x8 Contact Center" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2381/original/7ace0461-fc2a-4859-b340-e7b46b499a5e8x8_Logo.png?1617149998" />
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        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="8x8 X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@8x8">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="8x8 LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/8x8">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="8x8 Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.8x8.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

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        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/8x8-contact-center?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="8x8 Contact Center" src="https://cdn-public.softwarereviews.com/production/logos/offerings/2381/original/7ace0461-fc2a-4859-b340-e7b46b499a5e8x8_Logo.png?1617149998" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">8x8</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/8x8-contact-center?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">8x8 Contact Center</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
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              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="8x8 X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@8x8">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="8x8 LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/8x8">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="8x8 Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.8x8.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 82.0% 0, 82.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 84.0% 0, 84.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.4</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/8x8-contact-center?c_id=355#reviews">35 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-2381">Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-2381" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
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          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="8x8 Contact Center - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="8x8 Contact Center" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050166&amp;category_id=355&amp;contactable_id=14223&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2381&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="CwCDj8lgqwyhtAuK1HDvK0GuDuMk27VcAAUT-fn4QByreLcRI-wZM9RvC9sIvyzbCUAVSkBbPW6e-nVqZq67FA" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14223" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="8x8 Contact Center - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="8x8 Contact Center" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050166&amp;category_id=355&amp;contactable_id=14223&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=2381&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="xbEqPBCDwJenJxzL-5ZiS2dNNS79Mt4OBjVJNAWnefJlyR6i-g9yqNL8HJonWaG7L6Muh5myVjyYyi-nmvGC-g" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14223" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-2381" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-2381" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Altruistic
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Friendly Negotiation
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn2.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2025-eb559fd7025ffdf351735d8cf2efe5cdfce34b3351877666485b4997ef20c21f.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/zendesk-talk?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Zendesk Talk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5555/original/zendesk_logo.png?1741889441" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Zendesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Zendesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/zendesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.zendesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/zendesk-talk?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Zendesk Talk" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5555/original/zendesk_logo.png?1741889441" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Zendesk</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/zendesk-talk?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Zendesk Talk</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Zendesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Zendesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/zendesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Zendesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.zendesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 79.0% 0, 79.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.9</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 81.0% 0, 81.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/zendesk-talk?c_id=355#reviews">37 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/zendesk-talk/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5555">Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-5555" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Zendesk Talk - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Zendesk Talk" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050168&amp;category_id=355&amp;contactable_id=14220&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5555&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="dfz961vwIvF5dXjd2QMqmLaBAFgcFjh6-y2UoSPqHKLVhMl1sXyQzgyueIwFzOlo_m8b8XiWsEhl0vIyvLznqg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14220" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Zendesk Talk - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Zendesk Talk" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050168&amp;category_id=355&amp;contactable_id=14220&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5555&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="d1ilx70z8oSJlyu-oTwocSN2Utu7kwiFOY_ef81wC57XIJFZV79Au_xMK-998-uBa5hJct8TgLencLjsUibwlg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14220" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-5555" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-5555" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Transparent
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Fair
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Security Protects
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/webex-contact-center?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Webex Contact Center" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5539/original/webexbycisco-3d-horizontal-color-black-text.png?1698873789" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Cisco Systems X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Cisco">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Cisco Systems LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/cisco">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Cisco Systems Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.cisco.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/webex-contact-center?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Webex Contact Center" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5539/original/webexbycisco-3d-horizontal-color-black-text.png?1698873789" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Cisco Systems</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/webex-contact-center?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Webex Contact Center</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Cisco Systems X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Cisco">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Cisco Systems LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/cisco">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Cisco Systems Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.cisco.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 79.0% 0, 79.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.9</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-800" style="clip-path: polygon(0 0, 81.0% 0, 81.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">8.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/webex-contact-center?c_id=355#reviews">148 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/webex-contact-center/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5539">Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-5539" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Webex Contact Center - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Webex Contact Center" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050167&amp;category_id=355&amp;contactable_id=14207&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5539&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="7ohWKXJiDRfXdpMADz3zwah9yzgXFM37AhKcK2DddntO8GK3mO6_KKKtk1HT8jAx4JPQkXOURcmc7fq4_4uNcw" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14207" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Webex Contact Center - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Webex Contact Center" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050167&amp;category_id=355&amp;contactable_id=14207&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5539&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="u68FhTtj-AWmn-rTtcfIXhcPkQagn2QtAqzyaZw5uZkb1zEb0e9KOtNE6oJpCAuuX-GKr8Qf7B-cU5T6A29CkQ" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14207" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-5539" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-5539" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Effective Service
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Security Protects
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn0.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2024-22b0fa44314a1d47cb0f32b1a6d4cf07aad4eedafec6e5a2bff404e9ccd8eb14.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/genesys-cloud-cx?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Genesys Cloud CX" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9079/original/genesys-logo.png?1651511947" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Genesys X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Genesys">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Genesys LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/genesys">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Genesys Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.genesys.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/genesys-cloud-cx?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Genesys Cloud CX" src="https://cdn-public.softwarereviews.com/production/logos/offerings/9079/original/genesys-logo.png?1651511947" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Genesys</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/genesys-cloud-cx?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Genesys Cloud CX</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Genesys X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Genesys">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Genesys LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/genesys">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Genesys Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.genesys.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 76.0% 0, 76.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.6</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 77.0% 0, 77.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.7</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/genesys-cloud-cx?c_id=355#reviews">79 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/genesys-cloud-cx/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-9079">Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-9079" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Genesys Cloud CX - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Genesys Cloud CX" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050169&amp;category_id=355&amp;contactable_id=14263&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=9079&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="-dGqagKCLFNUqJvfUfRa0OSIFrhaJ1l8v3th5aqKP3dZqZ706A6ebCFzm46NO5kgrGYNET6n0U4hhAd2NdzEfw" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14263" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Genesys Cloud CX - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Genesys Cloud CX" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050169&amp;category_id=355&amp;contactable_id=14263&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=9079&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="x3sIEdZVwy7dZaRHLdjHk7zOX7DbRyOze-jI2ftj0e9nAzyPPNlxEai-pBbxFwRj9CBEGb_Hq4HlF65KZDUq5w" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14263" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-9079" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-9079" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Reliable
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Performance Enhancing
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Acts with Integrity
</li>
</ul>
</div>
          </div>
</div>
        <div class="sr-tw-flex sr-tw-gap-0.5 @lg/product-card:sr-tw-flex-col @lg/product-card:sr-tw-justify-start">
            <div class="data-quadrant-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn1.softwarereviews.com/assets/software_reviews_shared/awards/data_quadrant_awards_badge_2024-ffbb6281d578947fe85be8a8902576549a6d8bff11b3e668f3a21ccb855a523d.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
            <div class="emotional-footprint-awards-badge sr-tw-grow sr-tw-flex sr-tw-items-center sr-tw-justify-center @lg/product-card:sr-tw-grow-0"><img alt="Badge Winner" loading="lazy" src="https://cdn0.softwarereviews.com/assets/software_reviews_shared/awards/emotional_footprint_awards_badge_2024-22b0fa44314a1d47cb0f32b1a6d4cf07aad4eedafec6e5a2bff404e9ccd8eb14.png" width="98" height="100" /></div>

            <div class="sr-tw-shrink-0 sr-tw-w-px sr-tw-bg-gray-300 last:sr-tw-hidden @lg/product-card:sr-tw-hidden"></div>
</div></div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/twilio-flex?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Twilio Flex" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5551/original/Twilio_logo.png?1617159723" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Twilio X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@twilio">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Twilio LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/twilio-inc-">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Twilio Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.twilio.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/twilio-flex?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Twilio Flex" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5551/original/Twilio_logo.png?1617159723" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Twilio</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/twilio-flex?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Twilio Flex</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Twilio X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@twilio">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Twilio LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/twilio-inc-">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Twilio Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.twilio.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 75.0% 0, 75.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

                  <div class="sr-tw-flex sr-tw-items-baseline sr-tw-gap-1.5 sr-tws-justify-end @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 75.0% 0, 75.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.5</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
</div></div>

                  </div>
            </div>

            <div class="sr-tw-flex sr-tw-items-center sr-tw-flex-wrap sr-tw-gap-x-4 sr-tw-gap-y-2 sr-tw-py-2">
                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/twilio-flex?c_id=355#reviews">31 Reviews</a>

                <div class="sr-tw-w-px sr-tw-h-4 sr-tw-bg-gray-300"></div>

              <a class="sr-tw-underline-link sr-tw-outline-offset-2" href="/products/twilio-flex/review/new?c_id=355" target="_blank">
                
<span class="fa fa-solid fa-pencil sr-tw-mr-1 sr-tw-text-sm sr-tw-leading-none" aria-hidden="true"></span>
Write a Review
              </a>
            </div>
          </div>

          <div>
            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5551">Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy.</p>

            <button type="button" class="sr-tw-button sr-tw-button--default sr-tw-group sr-tw-flex sr-tw-hidden sr-tw-items-center sr-tw-m-0 sr-tw-p-0 sr-tw-pt-1 sr-tw-font-bold sr-tw-border-none sr-tw-font-roboto sr-tw-lowercase sr-tw-text-base sr-tw-text-secondary-400 sr-tw-bg-transparent" aria-controls="offering-description-5551" aria-expanded="false" data-sr-product-card-target="toggle" data-sr-toggle-classes-value="sr-tw-line-clamp-5 @lg/product-card:sr-tw-line-clamp-3" data-controller="sr-toggle" data-action="sr-toggle#classes sr-toggle#expand">
              <span class="group-aria-expanded:sr-tw-hidden sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link">more</span>
              
<span class="fa fa-solid fa-plus group-aria-expanded:sr-tw-hidden sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

              <span class="sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-font-roboto sr-tw-text-base sr-tw-underline-link" id="common-feature-less-button">less</span>
              
<span class="fa fa-solid fa-minus sr-tw-hidden group-aria-expanded:sr-tw-block sr-tw-text-xs sr-tw-ml-1" aria-hidden="true"></span>

</button>
          </div>

          <div class="sr-tw-hidden sr-tw-flex-wrap sr-tw-gap-2 @lg/product-card:sr-tw-flex @lg/product-card:sr-tw-items-start">
              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Twilio Flex - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Twilio Flex" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050170&amp;category_id=355&amp;contactable_id=14216&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5551&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
                Scorecard
                
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
              <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline" type="submit">
                compare
                
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="U8Ql7gtGraLyztDr6mbkhQcrsDtlMuOAYKTXi9i4AqbzvBFw4cofnYcV0Lo2qSd1T8WrkgGya7L-W7EYR-75rg" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14216" autocomplete="off" /></form>
          </div>
        </div>
      </div>

      <div class="sr-tw-shrink-0 sr-tw-flex sr-tw-flex-col-reverse sr-tw-gap-4 sr-tw-w-full sr-tw-border-solid sr-tw-border-0 @lg/product-card:sr-tw-shrink-0 @lg/product-card:sr-tw-flex-row @4xl/product-card:sr-tw-pl-6 @4xl/product-card:sr-tw-w-1/3 @4xl/product-card:sr-tw-border-l sr-tw-border-gray-300">        <div class="sr-tw-grid sr-tw-gap-1 @lg/product-card:sr-tw-hidden">
            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Twilio Flex - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Twilio Flex" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050170&amp;category_id=355&amp;contactable_id=14216&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5551&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
              Scorecard
              
<span class="fa fa-solid fa-download sr-tw-ml-2.5" aria-hidden="true"></span>

</a>
            <form class="button_to" method="post" action="/compare"><button class="sr-tw-button --outline sr-tw-w-full" type="submit">
              compare
              
<span class="fa fa-solid fa-sliders sr-tw-ml-2.5" aria-hidden="true"></span>

</button><input type="hidden" name="authenticity_token" value="c2EkuxccXyLspggRsL26bIhkTdVpWMGF85YhhJWTr-vTGRAl_ZDtHZl9CEBscnmcwIpWfA3YSbdtaUcXCsVU4w" autocomplete="off" /><input type="hidden" name="offering_category_id" value="14216" autocomplete="off" /></form>
        </div>

        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
          <button class="sr-tw-group/pros-cons-toggle sr-tw-h3 sr-tw-flex sr-tw-items-center sr-tw-justify-between sr-tw-my-0 sr-tw-px-0 sr-tw-w-full sr-tw-bg-transparent sr-tw-border-0 @lg/product-card:sr-tw-hidden" type="button" aria-controls="pros-cons-5551" aria-expanded="false" data-action="sr-toggle#display click@document-&gt;sr-toggle#hideAllCheck " data-controller="sr-toggle" data-sr-toggle-target="toggleTrigger">
  
            <span>Pros &amp; Cons</span>
            
<span class="fa fa-solid fa-chevron-down sr-tw-ml-2 sr-tw-text-2xl sr-tw-text-gray-500 group-aria-expanded/pros-cons-toggle:sr-tw-rotate-180" aria-hidden="true"></span>


</button>
          <div id="pros-cons-5551" class="sr-tw-hidden sr-tw-pt-3.5 @lg/product-card:sr-tw-block @lg/product-card:sr-tw-mt-0">
                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Security Protects
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Altruistic
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Helps Innovate
</li>
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Enables Productivity
</li>
</ul>
</div>
          </div>
</div>
        </div>    </div>
  </div>
</div>
    
    <div class="sr-tw-@container/product-card product-card" data-controller="sr-product-card" data-action="resize@window-&gt;sr-product-card#checkWidth" data-sr-category-filter-target="product">
  <div class="sr-tw-p-4 sr-tw-bg-white sr-tw-bg-gradient-to-b from-gray-100/60 sr-tw-to-white sr-tw-rounded-md sr-tw-shadow @5xl/product-card:sr-tw-p-6">
    <div class="sr-tw-flex sr-tw-flex-wrap sr-tw-gap-x-8 sr-tw-gap-y-4 *:sr-tw-min-w-0 @4xl/product-card:sr-tw-flex-nowrap">
      <div class="sr-tw-hidden sr-tw-flex-col sr-tw-items-center sr-tw-shrink-0 sr-tw-gap-4 @5xl/product-card:sr-tw-flex">
        <div class="sr-tw-block sr-tw-shrink-0 sr-tw-p-3.5 sr-tw-w-48 sr-tw-h-48 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded-md">
          <a class="sr-tw-outline-offset-8" data-turbo="false" href="/products/talkdesk-cx-cloud?c_id=355">
            <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="162" height="162" loading="lazy" alt="Talkdesk CX Cloud" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5549/original/talkdesk.png?1626711021" />
</a>        </div>

        <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Talkdesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Talkdesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Talkdesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/talkdesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Talkdesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit" target="_blank" rel="noopener nofollow" href="https://www.talkdesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
      </div>

      <div class="sr-tw-grow sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
        <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4 sr-tw-max-w-full @lg/product-card:sr-tw-gap-6">
          <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-4">
            <div class="sr-tw-flex sr-tw-gap-4">
              <div class="sr-tw-hidden sr-tw-shrink-0 sr-tw-p-1 sr-tw-w-14 sr-tw-h-14 sr-tw-bg-white sr-tw-border sr-tw-border-solid sr-tw-border-gray-300 sr-tw-rounded @xs/product-card:sr-tw-inline-block @5xl/product-card:sr-tw-hidden">
                <a data-turbo="false" href="/products/talkdesk-cx-cloud?c_id=355">
                  <img class="sr-tw-w-full sr-tw-h-full sr-tw-object-contain sr-tw-object-center" width="46" height="46" loading="lazy" alt="Talkdesk CX Cloud" src="https://cdn-public.softwarereviews.com/production/logos/offerings/5549/original/talkdesk.png?1626711021" />
</a>              </div>

              <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1">
                <div class="sr-tw-my-0 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-sm sr-tw-leading-none sr-tw-text-primary-600">Talkdesk</div>

                <h3 class="sr-tw-my-0">
                  <a data-turbo="false" class="sr-tw-group sr-tw-flex sr-tw-items-baseline sr-tw-text-current hocus:text-secondary-500" href="/products/talkdesk-cx-cloud?c_id=355">
                    <span class="group-focus:sr-tw-underline group-hover:sr-tw-underline">Talkdesk CX Cloud</span>
                    
<span class="fa fa-solid fa-chevron-circle-right sr-tw-ml-2.5 sr-tw-text-lg" aria-hidden="true"></span>

</a></h3>              </div>
            </div>

            <div class="sr-tw-flex sr-tw--my-2 sr-tw-pt-1 sr-tw-pb-5 @5xl/product-card:sr-tw-hidden">
              <ul class="sr-tw-list-none sr-tw-inline-flex sr-tw-gap-3 sr-tw-m-0 sr-tw-p-0 sr-tw-text-gray-700">
  <li>
    <a title="Talkdesk X/Twitter" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.x.com/@Talkdesk">
  
<span class="sr-text sr-tw-sr-only">X/Twitter</span><span class="fa-brands !font-normal  fa-x-twitter sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Talkdesk LinkedIn" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="http://www.linkedin.com/company/talkdesk">
  
<span class="sr-text sr-tw-sr-only">LinkedIn</span><span class="fa-brands !font-normal  fa-linkedin-in sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li>
  <li>
    <a title="Talkdesk Website" class="sr-tw-inline-flex sr-tw-items-center sr-tw-justify-center sr-tw-text-xl sr-tw-leading-none sr-tw-text-inherit sr-tw-min-w-target sr-tw-min-h-target" target="_blank" rel="noopener nofollow" href="https://www.talkdesk.com/">
  
<span class="sr-text sr-tw-sr-only">Website</span><span class="fa fa-solid fa-globe sr-tw-text-[1em]" aria-hidden="true"></span>

</a>
</li></ul>
            </div>

            <div class="sr-tw-flex sr-tw-flex-col sr-tw-flex-wrap sr-tw-gap-x-5 sr-tw-gap-y-4 @lg/product-card:sr-tw-flex-row @lg/product-card:sr-tw-items-center">
                  <div class="sr-tw-flex sr-tw-flex-col sr-tw-gap-1.5 sr-tw-max-w-full @lg/product-card:sr-tw-flex-col-reverse">
                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">Composite Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] " aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 71.0% 0, 71.0% 100%, 0% 100%);"></div>
  </div>

  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.1</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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                  </div>

                  <div class="sr-tw-shrink-0 sr-tw-h-px sr-tw-bg-gray-300 @lg/product-card:sr-tw-w-px @lg/product-card:sr-tw-h-12"></div>

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                    <div class="sr-tw-font-exo sr-tw-font-bold sr-tw-text-xs sr-tw-leading-none sr-tw-tracking-wide">CX Score</div>
                    <div class="sr-tw-block-rating sr-tw-flex sr-tw-items-center sr-tw-z-0 sr-tw-max-w-full ">
  <div class="sr-tw-aspect-[75/6.358] sr-tw-relative sr-tw-mr-2 sr-tw-w-[236px] sr-tw-hidden" aria-hidden="true">
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-gray-300"></div>
    <div class="sr-tw-block-rating__block sr-tw-flex sr-tw-absolute sr-tw-w-full sr-tw-h-full sr-tw-bg-scale-700" style="clip-path: polygon(0 0, 72.0% 0, 72.0% 100%, 0% 100%);"></div>
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  <div class="sr-tw-h4 sr-tw-shrink-0 sr-tw-my-0 sr-tw-leading-none xs:sr-tw-h3 sr-tw-text-scale-positive">
    <span class="sr-tw--mr-1">7.2</span>
    <span class="sr-tw-h4 sr-tw-m-0 sr-tw-text-gray-700 sr-tw-tracking-wider">/10</span>
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                <a class="sr-tw-underline-link sr-tw-outline-offset-2" data-turbo="false" href="/products/talkdesk-cx-cloud?c_id=355#reviews">41 Reviews</a>

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            <p class="sr-tw-my-0 sr-tw-font-light sr-tw-text-base sr-tw-leading-snug" data-sr-product-card-target="description" id="offering-description-5549">With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.</p>

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              <a class="sr-tw-button --outline" data-controller="gtm" data-gtm-label="Talkdesk CX Cloud - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Talkdesk CX Cloud" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050171&amp;category_id=355&amp;contactable_id=14214&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5549&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
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            <a class="sr-tw-button --outline sr-tw-w-full" data-controller="gtm" data-gtm-label="Talkdesk CX Cloud - Contact Center as a Service - Enterprise" data-gtm-event-value="report_load" data-gtm-category-value="Contact Center as a Service - Enterprise" data-gtm-product-value="Talkdesk CX Cloud" data-gtm-user-logged-in-value="false" data-remote="true" target="_self" href="/report_access_emails/new?attachment_id=1050171&amp;category_id=355&amp;contactable_id=14214&amp;contactable_type=OfferingCategory&amp;form_type=download_report&amp;intent=product_scorecard&amp;offering_id=5549&amp;origin_url=https%3A%2F%2Fwww.softwarereviews.com%2Fcategories%2Fcontact-center-as-a-service-enterprise%2Fasync_offerings_load&amp;report_type=product_scorecard&amp;source_action=async_offerings_load&amp;source_controller=categories">
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        <div class="sr-tw-grow sr-tw-py-3.5 sr-tw-border-solid sr-tw-border-x-0 sr-tw-border-y sr-tw-border-gray-300 @lg/product-card:sr-tw-py-0 @lg/product-card:sr-tw-border-0">
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                <div class="sr-tw-min-w-0 pros">
      <h3 class="sr-tw-mt-0 sr-tw-mb-4 sr-tw-text-gray-700">Pros</h3>
      <ul class="sr-tw-my-3 sr-tw-p-0 ">
    <li class="sr-tw-flex sr-tw-overflow-hidden sr-tw-flex sr-tw-mb-3 sr-tw-font-montserrat sr-tw-font-bold sr-tw-text-gray-700 sr-tw-overflow-hidden">
  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Security Protects
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  <span class="icon-list-item fa fa-check-circle sr-tw-text-scale-positive sr-tw-shrink-0 sr-tw-mr-3 sr-tw-text-xl sr-tw-leading-none sr-tw-align-text-bottom" aria-hidden="true"></span>
  Respectful
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  Client Friendly Policies
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  Performance Enhancing
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<nav class="sr-tw-my-6" id="pagination-cards" aria-label="Pagination" data-controller="sr-scroll-to-no-link" data-sr-scroll-to-no-link-element-value="offering-products">
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            <a id="cards-pagination-page-1-button" class="sr-tw-shrink-0 sr-tw-m-0 sr-tw-flex sr-tw-items-center sr-tw-justify-center sr-tw-min-w-[28px] sr-tw-h-7 sr-tw-text-inherit sr-tw-border-0 sr-tw-opacity-100 hocus:sr-tw-no-underline sr-tw-px-2 sr-tw-tabular-nums sr-tw-text-gray-700 sr-tw-border sr-tw-border-gray-300 sr-tw-rounded hocus:sr-tw-text-white hocus:sr-tw-bg-secondary-600 hocus:sr-tw-border-secondary-600 aria-current:sr-tw-text-white aria-current:sr-tw-bg-secondary-500 aria-current:sr-tw-border-secondary-500 aria-current:sr-tw-cursor-default aria-current:hocus:sr-tw-bg-secondary-500" data-action="click-&gt;sr-scroll-to-no-link#scroll" data-turbo-stream="" data-turbo="true" aria-current="true" href="/categories/contact-center-as-a-service-enterprise/async_offerings_load?segment_id=355&amp;offerings_page=1&amp;offerings_per=10&amp;sort_by=composite_score&amp;sort_direction=desc">1</a>
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          <li class="sr-tw-mx-2 active-page"><a id="cards-pagination-page-2-button" class="sr-tw-shrink-0 sr-tw-m-0 sr-tw-flex sr-tw-items-center sr-tw-justify-center sr-tw-min-w-[28px] sr-tw-h-7 sr-tw-text-inherit sr-tw-border-0 sr-tw-opacity-100 hocus:sr-tw-no-underline sr-tw-px-2 sr-tw-tabular-nums sr-tw-text-gray-700 sr-tw-border sr-tw-border-gray-300 sr-tw-rounded hocus:sr-tw-text-white hocus:sr-tw-bg-secondary-600 hocus:sr-tw-border-secondary-600 aria-current:sr-tw-text-white aria-current:sr-tw-bg-secondary-500 aria-current:sr-tw-border-secondary-500 aria-current:sr-tw-cursor-default aria-current:hocus:sr-tw-bg-secondary-500" data-action="click-&gt;sr-scroll-to-no-link#scroll" data-turbo-stream="" data-turbo="true" href="/categories/contact-center-as-a-service-enterprise/async_offerings_load?segment_id=355&amp;offerings_page=2&amp;offerings_per=10&amp;sort_by=composite_score&amp;sort_direction=desc">2</a></li>
          <li class="sr-tw-mx-2 active-page"><a id="cards-pagination-page-3-button" class="sr-tw-shrink-0 sr-tw-m-0 sr-tw-flex sr-tw-items-center sr-tw-justify-center sr-tw-min-w-[28px] sr-tw-h-7 sr-tw-text-inherit sr-tw-border-0 sr-tw-opacity-100 hocus:sr-tw-no-underline sr-tw-px-2 sr-tw-tabular-nums sr-tw-text-gray-700 sr-tw-border sr-tw-border-gray-300 sr-tw-rounded hocus:sr-tw-text-white hocus:sr-tw-bg-secondary-600 hocus:sr-tw-border-secondary-600 aria-current:sr-tw-text-white aria-current:sr-tw-bg-secondary-500 aria-current:sr-tw-border-secondary-500 aria-current:sr-tw-cursor-default aria-current:hocus:sr-tw-bg-secondary-500" data-action="click-&gt;sr-scroll-to-no-link#scroll" data-turbo-stream="" data-turbo="true" href="/categories/contact-center-as-a-service-enterprise/async_offerings_load?segment_id=355&amp;offerings_page=3&amp;offerings_per=10&amp;sort_by=composite_score&amp;sort_direction=desc">3</a></li>
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