What is Verloop.io?
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
72 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Verloop.io?
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intent Extraction
Workflow Processing
Personalized Service
Leads Generation
Other Integrations
Artificial Intelligence Engine
Natural Language Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Verloop.io Reviews
Anand k.
- Role: Information Technology
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2024
User friendly product where no extra skill require
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
It's user friendly which makes easy to use there is not much training required you can start working from day one itself and now it's ai feature which i like the most where we'll be getting all the templates which will ready to send for the customer's within a fraction of seconds
What is your favorite aspect of this product?
As I've mentioned earlier it's very much user friendly and i like the most is it's ai technology
What do you dislike most about this product?
There is nothing to dislike the customisation part should made a bit as per the client requirement
What recommendations would you give to someone considering this product?
For the start ups it's a best software to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aseel S.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted May 2024
User friendly
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
User free interface
What is your favorite aspect of this product?
Reports and analysis
What do you dislike most about this product?
Change process
What recommendations would you give to someone considering this product?
Cost efficient
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abdellatif A.
- Role: Consultant
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2024
Customized BOT with good Support
Likeliness to Recommend
What differentiates Verloop.io from other similar products?
The good support
What is your favorite aspect of this product?
Customized BOT
What do you dislike most about this product?
Leak of training Integration to inprove
What recommendations would you give to someone considering this product?
Take in consideration the training spect
Pros
- Client Friendly Policies
- Altruistic
- Acts with Integrity
- Helps Innovate
Cons
- Less Friendly Negotiation